Product category:
Web measurement, analytics
News Release from: Visual Sciences
Edited by the Marketingservicestalk Editorial
Team on 21 May 2007
WebSideStory morphs into Visual Sciences
Visual Sciences, formerly known as WebSideStory, a provider of real-time analytics applications, has consolidated under a single brand.
Visual Sciences and WebSideStory merged in February 2006 and both company brands had been in use since The company's decision to use only the Visual Sciences brand going forward illustrates the company's single-minded focus on delivering the best real-time analytics applications for enterprises who want to understand and gain insight from complex data to optimise their businesses
This article was originally published on Marketingservicestalk on 22 May 2007 at 8.00am (UK)
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Technology Platform 5 answers tough data queries
Real-time web analytics provider Visual Sciences (formerly WebSideStory), has released Technology Platform 5, which provides fast answers to the hardest data questions.
It marks the company's commitment to delivering fundamentally superior technology for its clients who must create meaning out of an explosion of data and an ocean of interrelated customer events.
The company was born from providing real-time analytics for the web, but as vital as the web is, it is only one of many channels of customer interaction.
Also vital are the contact centre, the evolving retail point-of-sale, and other channels of customer and company activity data that require real-time analytics.
Further reading
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Visual Sciences (formerly WebSideStory), a provider of real-time analytics applications, has expanded its Certified Professional Program to key target markets in Europe.
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Visual Site analyses web customer behaviour
Online graphic design and print company Vistaprint has seen significant improvements after implementing changes based on customer insight from Visual Sciences' Visual Site.
"We remain committed to web and internet channel analytics and are expanding our application footprint.
"Our clients have made it clear they wish to use our real-time analytics capabilities to better understand all of the customer interaction data in their enterprises.
"The web is one of the most important, but not the only, channel of this interaction," said Jim MacIntyre, chief executive officer of Visual Sciences.
"Our clients ultimately need a comprehensive view of their customers, not only the slice that comes from the web.
"Our choice of Visual Sciences as our one name going forward signifies our commitment to helping our clients profit from the explosion of customer data that they face, regardless of the channel that it comes from.
"We chose Visual, because humans are visual creatures and complex data is best communicated and understood in rich, interactive and graphic ways; and Sciences because the scientific method of hypothesis, testing and measurement is the only proven method of ongoing performance optimisation".
Visual Sciences offers a comprehensive portfolio of real-time analytics applications, web and internet channel analytics.
The analysis and optimisation of digital marketing programs and web sites is where Visual Sciences started and where it continues to provide its clients, regardless of their level of analytics experience, with the right application for understanding and optimising the performance of those marketing programs and websites.
Visual Sciences provides HBX Analytics, which delivers the fundamental and standard reporting and analysis capabilities that most organisations need to optimise their digital marketing programmes, as well as Visual Site, the uncompromising choice for internet channel teams that need integrated real-time analysis and optimisation of their online and related offline initiatives.
In 2005, Visual Sciences began expanding across other customer facing channels with the release of Visual Call and Visual Mail, the first-of-a-kind contact centre analytics applications that provide integrated reporting, analysis and optimisation solutions for interactive voice response (IVR), electronic mail-based customer support and other contact centre systems and services.
Visual Call and Visual Mail deliver the intelligence companies need to understand customer behaviour and optimise customer experience with self-service voice and messaging systems.
Visual Sciences' Technology Platform 5 provides the industry's most powerful real-time customer analytics platform.
Platform 5's unique real-time analytics engine delivers the ad-hoc customer segmentation and metrics analysis capabilities not possible with the most expensive data warehouse and business intelligence solutions.
Platform 5's speed and flexibility deliver answers to the hard questions that traditional business intelligence solutions cannot address quickly or cost-effectively.
The Visual Sciences' Technology Platform that the real-time analytics applications are built on is used by global corporations and the intelligence community to rapidly field powerful real-time analytics solutions.
Organisations have deployed solutions based on Platform 5 to analyse credit card transactions, kiosk customer activity, DNS system data, wire transactions, level 2-7 network activity data, survey data, and many other types of high volume customer and system event data.
Visual Sciences has invested significantly in the development of analytics-driven applications.
Its award-winning Search application provides website search capabilities; its Publish application manages the publication of content on the internet; and its Bid application manages the search term bidding process.
Each of these applications take input from Visual Sciences' analytics products to optimise their performance.
In separate announcements, the company unveiled a new version of its real-time analytics applications technology platform and a new release of its award-winning HBX Analytics.
These flagship products leverage the expertise and best-of-breed technologies from Visual Sciences to fully support customers as their analytics needs evolve with complexity and experience.
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