Listening Company snaps up essentiagroup

Award-winning contact centre business The Listening Company has announced the acquisition of one of the UK's leading contact centre companies, essentiagroup.

Following the acquisition, the combined Listening group of companies will employ over 2,500 people in six locations in the UK, manage over 31 million conversations a year, and have revenues of over GBP55 million.

The essentiagroup, which specialises in health and lifestyle advice, employs 450 people across its Glasgow, Brora and Newcastle offices.

Its advice lines cover issues such as smoking cessation, substance misuse and sexual health.

Current clients range from the British Medical Association and NCVO, to the Scottish Government, the COI and the Department of Health.

From offices in Richmond, Tonbridge and Portsmouth, The Listening Company currently manages over 25 million conversations each year for clients operating in sectors including transport and leisure, automotive, financial services broadband, telecoms and media, using its own industry-leading EPI software that seamlessly combines email, phone and internet channels.

The Listening Company has also recently announced winning key business from car brands Lexus and Toyota.

Chief Executive of The Listening Company, Neville Upton, commented: "This is the next step in our plan to deliver the next generation of contact centre for clients and their customers.

"The vision of essentiagroup echoes the way we see the industry developing, and this acquisition brings us even closer to that goal, while also adding a wealth of new expertise to our offering.

"In order for us to emulate and improve on the incredible growth we demonstrated last year, our strategy requires us to be innovative in the way we develop our products and services across multiple channels - and welcoming The essentiagroup to the business is evidence that we are doing just that".

Joe Costello, Managing Director of The essentiagroup, added: "I'm convinced that the combined offering of The Listening Company and The essentiagroup will be perfectly positioned to answer the customer service challenges of today and tomorrow.

"As a leading provider of specialist contact centre services, The essentia group perfectly complements the range of services that The Listening Company provides".

Back to top