Product category:
Telemarketing
News Release from: The Listening Company
Edited by the Marketingservicestalk Editorial
Team on 15 October 2007
Listening Company scoops Contact Centre
award
The Listening Company, the UK's leading customer insight specialist company, has been named Contact Centre of the Year at the Connect Awards 2007, which took place on 5 October.
The Listening Company was highly commended for championing good practice within the industry, its outstanding staff training and recent business wins over the last 12 months In addition to winning this prestigious accolade, The Listening Company was also awarded 'Best Inbound Campaign' for its work with Advanced Payment Solutions (APS)
This article was originally published on Marketingservicestalk on 21 Jan 2008 at 8.00am (UK)
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This category recognised outstanding work in customer retention, acquisition and cross-selling.
The Connect Awards showcase the best in direct marketing and this latest set of honours marks a period of successful growth for The Listening Company.
It was ranked 11th in Marketing's 2007 Contact Centre League and was also identified as the fastest growing agency in 2006.
The Listening Company's staff training programme earned it particular praise in recent honours.
The development and retention of its people is the prime reason behind TLC's success.
In May of this year, The Listening Company also unveiled Lawrence Dallaglio as its newly appointed Director of Motivation.
The projected turnover for 2007 is GBP36m, yet another year of over 40 per cent growth.
Commenting on the awards, Neville Upton, CEO of The Listening Company, said: "We are extremely proud to have been named as Contact Centre of the Year and to have been recognised for our work with APS in the financial services industry.
"It is testament to the dedicated and hard working team we have here at The Listening Company".
Rich Wagner, CEO of APS, added: "Winning the award for best inbound campaign reflects the great partnership between APS and The Listening Company and our mutual passion to provide the highest level of customer service.
"It's a great privilege to win this award on behalf of our collective team, and it is reflective in the hard work both organisations place on providing a superior customer experience.".
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