Product category:
Web design and development
News Release from: Tealeaf | Subject: TeaLeaf CX
Edited by the Marketingservicestalk Editorial
Team on 15 February 2007
uSwitch picks TeaLeaf to aid customer
knowledge
TeaLeaf Technology's TeaLeaf CX, the leader in Customer Experience Management, has been selected by uSwitch.com to provide a comprehensive understanding of customer journeys on its website.
The move will allow uSwitch to further improve the user experience and increase conversions of consumers searching for the best utility, financial services or communications services supplier to suit their requirements uSwitch offers a free service to customers, to help them find the best supplier for home services such as gas and electricity, broadband, landline calls, credit cards and current accounts by offering an independent comparison of prices and features
This article was originally published on Marketingservicestalk on 8 Feb 2007 at 8.00am (UK)
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TeaLeaf CX will provide uSwitch with a thorough understanding of all transactional processes on its website so that uSwitch can address issues as they occur.
This 360-degree view into its customers' experience will enable uSwitch to easily resolve issues and maximise customer satisfaction with each switch.
Narisa Wild, Head of User Experience at uSwitch.com, explaied: "We are committed to continually improving the functionality and usability of our website to make it easier for our customers to compare and switch service providers.
"TeaLeaf will help us to manage customer experience and make ongoing improvements across our website.
"The product is fantastically architected with straightforward and painless installation taking only two days - this made it very easy to deploy and we have realised immediate results, allowing us to focus on better serving our customers".
"Managing the online customer experience is major priority for any transactional website and TeaLeaf has already been deployed by many leading ebusinesses to help ensure that every customer can complete every transaction every time," said John Lillie, UK Country Manager for TeaLeaf Technology.
"TeaLeaf gives online businesses, such as uSwitch.com, an unprecedented 360-degree view of their online customer, to help them provide the ultimate online experience and therefore maximise sales and customer loyalty".
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