Teleperformance named as market leader

The latest Datamonitor contact centre outsourcer report names Teleperformance as leader in terms of global depth, vertical expertise, market recognition and horizontal offerings.

The report also found that Teleperformance performs strongest in services and technologies and has a very strong customer satisfaction rating.

The Datamonitor report, "Decision Matrix: Selecting a Contact Centre Outsourcing Vendor", recommends Teleperformance for the shortlist of any company looking for an outsourcer.

The report is as a result of industry demand for independent assessment of the contact centre outsourcing and services market and is designed to help businesses select a contact centre outsourcer based on the outsourcer's technology, strength, reputation among customers and impact in the market place.

The report concludes with recommending key players in the global contact centre outsourcing market for shortlist, consider or explore.

It summarises: "Datamonitor believes that Teleperformance should be on this year's Decision Matrix shortlist; not only has it proven capable of delivering service to clients in an extremely diverse collection of location from a large number of sites in multiple languages, it has also been willing to pioneer entry to new geographic delivery markets".

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