Smartfocus cruises to Carnival UK contract
Smartfocus has been selected by Carnival UK to increase marketing intelligence and enhance the relevance of Carnival UK's marketing campaigns across four key cruising brands.
These brands are P and O Cruises, Cunard Line, Princess Cruises and Ocean Village.
The selection of Smartfocus is part of a new customer relationship management (CRM) platform being developed by Carnival UK, due to be rolled out in January 2010.
Carnival UK has selected Smartfocus's marketing tools for high-performance analysis of marketing data, which will allow in-house marketers to segment data lists, analyse results and produce relevant and detailed reports based on this data.
The cruise company will also use Smartfocus to deliver campaign planning and management functionality so users can define marketing campaign process and deploy data selections within structured, repeatable marketing campaigns.
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