Royal Mail launches production helpline

Edited by the Marketingservicestalk editorial team Jul 1, 2008

Royal Mail is continuing to demonstrate its commitment to the direct marketing industry by launching a dedicated production helpline for production managers.

The initiative, manned by experienced production specialists, will offer phone support to agencies requiring immediate answers to production issues, including the following.

* Quick problem solving - effective solutions for postage weight issues, difficult formats and how to save money on PandP.

* Instant technical advice - over the phone answers on Pricing in Proportion, Freepost artwork approval, PPI etc.

* Extra mailing services - help with campaign management, Sameday service and approval for mail campaigns.

Production managers can call 08456 113399 from 8am until 5.30pm and calls will be charged at a local rate.

Tim Hamill of Royal Mail said: "We are launching this new helpline in response to feedback we have received from direct marketing agencies over the last few months.

"Print production is a tough job requiring answers to niggling questions on an ongoing basis.

"Through the helpline we want to relieve some of this pressure and really add value to our client relationships".