Product category:
Market research
News Release from: Retail Eyes
Edited by the Marketingservicestalk Editorial
Team on 03 October 2007
Retail Eyes joins top 40 expanding tech
firms
Milton Keynes based Retail Eyes has debuted in the prestigious Sunday Times Tech Track 100 report as one of the top 40 fastest-growing private technology companies in the UK.
The report, published in The Sunday Times on 30 September saw Retail Eyes rank 37 in the Tech Track 100 table Retail Eyes is the only market research firm to feature in the table
This article was originally published on Marketingservicestalk on 3 Dec 2007 at 8.00am (UK)
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Retail Eyes' sales grew by over 101 per cent per year between 2005 and 2007, from GBP762,000 to GBP3,084,000.
The firm uses over 140,000 mystery shoppers to carry out over 12,000 mystery visits throughout the UK each month.
"Our world-class, proprietary technology has been at the foundation of our success since we launched in 2003," commented Tim Ogle, Chief Executive at Retail Eyes.
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"We have harnessed the power of technology and combined this with innovative methodologies to create a genuinely unique proposition in the customer engagement field.
"The accuracy, timeliness and sheer power of the information we collect and analyse provides clients with dynamic performance management tools which enable measurable improvements in their business".
Founded in 2003, the company now employs over 60 staff at its offices in Wicken, Milton Keynes, and lists over 65 of the country's best regarded retailers and service providers among its clients.
Clients use web-based, real-time feedback from genuine customers to understand and improve the service being delivered as well as to measure the delivery of brand and operational standards.
"We are very proud to be included in the Tech Track 100 report and it is a credit to our world-class IT and customer service teams that we have seen such rapid growth in the business", continued Ogle.
"We are fortunate to have a great team that understand the vision of the business - they have constantly adapted and worked tirelessly in providing a truly inspirational service to our clients.
"Inclusion in the study is a ringing endorsement for the whole team and offers recognition for all their efforts".
Retail Eyes uses proprietary leading-edge technology to provide clients easy access to detailed information and insight about their customer service.
All this information can be found at the a click of a button, in virtually any format desired, online, 24 hours a day, 365 days a year, giving businesses a better understanding of what they and those on the front line can do to improve their customers' experiences.
Retail Eyes deploys web-based and mobile telecoms-driven software that provides 24/7 analytics on company performance and delivers individual store level reports to its clients within 24 hours, unlike other research agencies which can take up to six weeks, often limiting their effectiveness.
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