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Retail Eyes breaks into UK research Top 40

Edited by the Marketingservicestalk editorial team Sep 6, 2007

Retail Eyes has broken into the Top 40 research agencies in the UK with a ranking of 32 in the Market Research Agency League Table 2007 published by Marketing magazine.

Retail Eyes was also classified by Marketing magazine as the UK's fastest growing customer service evaluation business for a second, successive year, and the fourth fastest growing of all market research companies in the nation.

The company also seems set to climb further in next year's league table with over GBP1 million worth of new business secured in the first quarter of 2007 alone.

Retail Eyes achieved growth of 81 per cent in 2006 in an increasingly competitive marketplace.

The business continues to grow in 2007 - and the company is set to climb even higher in next year's league table.

"At Retail Eyes we have never been happy to merely maintain the status quo and do what other research agencies do; for us, it is all about helping our clients see the broader view of the customer relationship and look at what lies beyond customer satisfaction", commented Tim Ogle, Chief Executive at Retail Eyes.

"While more companies than ever before now share that thinking, our acceleration up the table this year is again entirely due to the experience, passion and commitment of the team in Milton Keynes".

Founded in 2003, the company now employs over 60 staff at its offices in Wicken, Milton Keynes, and lists over 50 of the country's best regarded retailers and service providers among its clients.

Retail Eyes uses its proprietary leading-edge technology to provide clients easy access to detailed information and insight about their customer service.

This covers everything from a companywide perspective down to details about service in individual locations.

All this information can be found at the a click of a button, in virtually any format desired, online, 24 hours a day, 365 days a year, giving businesses a better understanding of what they and those on the frontline can do to improve their customer's experiences.

The market research league tables are a ranking of the major agencies active in this sector in the UK, prepared annually by Marketing.

They include annual turnover for the past two financial years and percentage increase in year-on-year turnover, in addition to information on staff, international work, and practice areas.