Product category:
IT for sales and marketing
News Release from: Quality System Solutions | Subject: TMS
Edited by the Marketingservicestalk Editorial
Team on 06 July 2007
TMS telemarketing software adds call
recording
Users of TMS telemarketing software can now benefit from a new feature for call recording, which comes at no extra cost and needs no extra equipment.
The recording capability is available in both the Windows and browser TMS applications so calls can be recorded for home workers and automatically sent to the server Not only does the system save on disk space by compressing the files, it also only saves those calls with certain call outcomes
By linking the recording directly to the relevant history record in the database it can be played back by both local and remote users.
The TMS software systems are designed for telemarketing and are therefore much more suited to the task than standard CRM software.
With a huge range of configurable functions, the systems are as much suited to telemarketing agencies as to in-house outbound departments ranging from one to 50+ users.
TMS telemarketing software is designed for small telemarketing and call-centre departments and home workers and is published by Quality System Solutions.
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