Protocall to showcase Oneview at call centre event
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Protocall One product story
Edited by the Marketingweek Marketplace editorial team
Sep 3, 2009
Protocall One is to present the Oneview decision-management application for contact centres at the 2009 Call Centre Expo on 22-23 September at the NEC in Birmingham.
Oneview's in-memory analysis collates call, sales, service and agent data to help decision-makers analyse all aspects of contact centre performance.
Role-based dashboards mean all stakeholders within the contact centre environment can have all the historical information they need at their fingertips.
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