Protocall One gains Alcatel-Lucent reseller status

Protocall One has signed a partnership agreement with Alcatel-Lucent, targeting mid to large organisations with Alcatel-Lucent Omnigenesys and Omnitouch solutions.

The agreement gives Protocall One accredited reseller status and adding Alcatel-Lucent's contact centre solutions to its portfolio of communications solutions.

Protocall One already has experience in implementing solutions provided by Genesys (an Alcatel-Lucent company).

The company will now target existing Alcatel-Lucent end users and new customers in the telecommunications, finance and leisure markets with the Omnigenesys and Omnitouch offerings, as well as providing professional service support to organisations.

Alcatel-Lucent's Omnigenesys contact centre solution combines the power of the Genesys software suite with the OmniPCX Enterprise IP communications platform.

With the combined Omnigenesys solution, contact centres can achieve lower total costs of acquisition and ownership, plus simplified integration.

Alcatel-Lucent Omnitouch Contact Center Premium platform is aimed at contact centres that may not have the luxury of significant internal IT resources.

Designed for ease of deployment and ease of use, the product brings the power of Genesys to a wider range of businesses at an attractive cost point, offering full multimedia capabilities via an intuitive visual management environment.

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