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Protocall One
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Protocall to showcase Oneview at call centre event
Protocall One is to present the Oneview decision-management application for contact centres at the 2009 Call Centre Expo on 22-23 September at the NEC in Birmingham.
News from Marketingweek Marketplace, 3 September 2009
TCF failings still evident, warns Protocall One
A study from Protocall One has suggested that the culture of 'Treating Customers Fairly' (TCF) compliance is not yet embedded in life and pensions providers' systems.
News from Marketingweek Marketplace, 2 April 2009
Protocall provides secure access to NSPCC support
Protocall One has announced that it has won a contract to enable the NSPCC to provide online and multi-channel access to its Childline and NSPCC Helpline contact centres in the UK.
News from Marketingweek Marketplace, 26 February 2009
Protocall One gains Alcatel-Lucent reseller status
Protocall One has signed a partnership agreement with Alcatel-Lucent, targeting mid to large organisations with Alcatel-Lucent Omnigenesys and Omnitouch solutions.
News from Marketingweek Marketplace, 19 February 2009
ProtoCall One tackles performance management
ProtoCall One has announced its Performance Management Hit Squad service.
News from Marketingweek Marketplace, 28 July 2008
ProtoCall One pushes power of BI
ProtoCall One will be explaining the benefits for contact centres of integrating business intelligence (BI) into its Genesys solutions at Genesys G-Force conference in May.
News from Marketingweek Marketplace, 29 April 2008
Call centres fail to integrate intelligence
Contact centre heads are blaming time pressures for blocking progress on integrating business intelligence into their call centre systems, according to research from ProtoCall One.
News from Marketingweek Marketplace, 28 April 2008
ProtoCall One delivers healthy results
ProtoCall One, the leading Genesys contact-centre solutions and consultancy provider, has announced its preliminary financial results for the year to 31 December 2007.
News from Marketingweek Marketplace, 20 February 2008
Pulse offers contact centre audit service
ProtoCall One, the systems integration consultancy for the contact centre industry, has launched Pulse!, a sophisticated contact centre audit service developed for Genesys customers.
News from Marketingweek Marketplace, 1 November 2007
ProtoCall One unveils Business Intelligence plan
ProtoCall One, the systems integration consultancy for the contact centre industry, has announced a major marketing initiative into the Business Intelligence market.
News from Marketingweek Marketplace, 18 October 2007
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