Product category:
IT for sales and marketing
News Release from: Pitney Bowes Group 1 Software
Edited by the Marketingservicestalk Editorial
Team on 10 August 2007
Telecom Egypt selects Group 1 for
billing help
Telecom Egypt has selected Group 1 Software, a Pitney Bowes Company, as its Customer Communications Management solutions provider of choice to enhance the customer billing process.
Pitney Bowes Group 1 Software will be implementing a suite of CCM components to enable Telecom Egypt to deliver convergent billing (single bill for customers who use different services, replacing multiple bill production) and e-billing to the company's extensive customer base The solution includes: DOC1 Series 5, e2 Vault, e2 Service, e2 OAM, OpenEDMS, and Content Author
This article was originally published on Marketingservicestalk on 25 May 2007 at 8.00am (UK)
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With more than 10.8 million customers, Telecom Egypt is the country's leading telecommunications provider and also the largest provider of fixed-line services in the Middle East.
It is the only company in Egypt that is able to offer the full range of fixed line and retail telecommunications services and is the sole provider of wholesale telecommunications services.
Andrew Greenyer, VP International Marketing at Pitney Bowes Group 1 Software, commented: "As well as the immediate print and postal efficiencies that come with convergent and online billing, the positive environmental impact of reduced paper wastage has been a driving force behind this project.
"The new technology will provide Telecom Egypt's customers with greater choice when it comes to their billing preferences, an important factor in continuing to deliver high standards of customer service.
"For those high value customers, it also provides the company with additional opportunities to include targeted messages on customer communications.".
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