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Nivid Technology Solutions

Lutomer House 100 Prestons Road
Canary Wharf
London
E14 9SB
UK

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Tough aptitude tests to survive the course

The key to retaining sustaining quality of service is to have in place a rigorous, combat-style aptitude test for telephone customer support staff, according to IT specialist Nivid Technologies.

News from Marketingservicestalk, 24 April 2008

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