Product category:
Telemarketing
News Release from: Navigator Customer Management
Edited by the Marketingservicestalk Editorial
Team on 06 March 2008
Navigator Customer Management tops BPA
league
Navigator Customer Management, the relationship marketing agency, has ranked highest in the BPA Worldwide call performance league for the UK automotive sector, its fourth win of the title.
The league is marked on consistent standards of professionalism and brand advocacy of contact centre staff, delivered across every touchpoint of leading car manufacturers' communications The league provides an accurate call quality measurement across automotive brands for their contact centre performance, response handling and customer service, marked on all areas of approach and delivery from effectiveness of problem solving, ability to offer well-informed judgements and advice and friendliness and listening ability of the agents
This article was originally published on Marketingservicestalk on 5 Dec 2007 at 8.00am (UK)
Related stories
Navigator introduces Total Recall service
Relationship marketing agency Navigator Customer Management is launching Total Recall, designed to assist businesses in the event of recalling of a product on health and safety grounds.
The comparison report, marked across 20 automotive brands, revealed Navigator Customer Management as having highly knowledgeable brand representatives, able to provide excellence across customers frontline means of contact.
Rob Denton, Managing Director of Navigator Customer Management, commented: "Naturally we are delighted with this accolade from the BPA.
"The league recognises the importance of customer service excellence and the way in which the call centre industry is developing in this country.
"Innovative contact centres are far more concerned with being a company's brand ambassadors, developing customer service that endears itself to a society that is increasingly cash-rich and time-poor".
"As an industry we now have to concentrate on quality services, staff excellence, and a commitment to the customer's brand".
• Navigator Customer Management: contact details and other news
• Email this article to a colleague
• Register for the free Marketingservicestalk email newsletter
• Marketingservicestalk Home Page
Search the Pro-Talk network of sites
