Product category:
SMS and MMS services
News Release from: Mediaburst
Edited by the Marketingservicestalk Editorial
Team on 17 August 2007
Mediaburst storms ahead in satisfaction
survey
Some 95 per cent of customers are satisfied and would recommend mobile messaging firm Mediaburst, according to Microsoft's latest Customer Satisfaction Survey on its services and products.
In a July 2007 survey undertaken by an independent research firm, 95 per cent of Mediaburst's customers stated that not only were they satisfied with the company's services and products, but they would also recommend them to others Mediaburst believes that this outstanding result is the highest ever achieved by a mobile messaging business
This article was originally published on Marketingservicestalk on 10 Jul 2007 at 8.00am (UK)
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"We're clearly delighted with this result," said Jeremy Bygrave, Mediaburst's managing director.
"Team Mediaburst strives to provide the highest level of service to all customers, so it's gratifying for all involved to learn that what we're doing works for them".
Examples of customer comments from the survey include: staff excellent on the phone as is customer service; great service and very helpful staff; easy system to use; good customer service and staff; when we moved offices and changed e mail addresses, Mediaburst re-directed our messaging service promptly.
Survey administration and results tabulation were performed by TNS Prognostics, an independent research organisation retained by Microsoft to manage the survey process.
Meeting survey criteria for score results helps Mediaburst to maintain its status as a Microsoft Certified Partner.
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