Jacada Advisor simplifies desktop applications

Jacada has launched Jacada Advisor, a product designed to help results-driven customer service organisations seeking to improve the usability and user-efficiency of key applications.

Jacada Advisor is designed to simplify the complexity of existing customer service desktop applications and reduce the amount of training required to work with those applications.

It overlays contextual scripting, offers help, advice and next-best action guidance in the form of 'application bubbles', or on-screen prompts, which enable in-line and in-context data feeds for customer service representatives.

The product also provides desktop automation and embedded interaction management capabilities.

The 'application bubbles' feature will reduce training effort and expenses while enhancing customer interactions by providing a heads-up, contextual interface to key information helping to strengthen the knowledge base and workflow for customer service agents during the call flow and call handling.

Other features of Jacada Advisor include: desktop automation capabilities that simplify navigation, cross-application copy/paste functionality and login capabilities, and streamlined data entry; application bubbles that provide in-context help and next-best-action dialogues, cross-functional data integration via html containers; and embedded interaction management that delivers rules-based call flow administration with visual interface and reporting capabilities, presented in-context at critical decision points.

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