Q-Saver queue management software unveiled
An
Intuit Consulting product story
Edited by the Marketingweek Marketplace editorial team
Oct 29, 2008
Intuit Consulting has announced the availability of Q-Saver, its contact centre queue management software, as an independent product for Aspect Callcenter ACDs.
Intuit said Q-Saver offers ACD users a sophisticated call-back facility that enables contact centres to cut operational costs by reducing toll fees, lowering agent counts, improving service level and average speed of answer, and reducing call abandon rates.
Q-Saver enables contact centres to offer their callers a call-back based on accurate 'estimated time to answer' as well as call-backs at a specified time.
It also offers agent call-back scheduling at a future date and time and web-enabled 'call me now' features.
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