Ipromoh announcement system selected by Expotel

Expotel has selected Interalia's Ipromoh promotional on-hold music/message announcement system.

Messaging and music compilations are regularly created for Expotel at Newvoicemedia's digital recording studio.

Then, utilising Ipromoh's IP technology, the material is downloaded from Newvoicemedia's web server to the Ipromoh units located at Expotel's four contact centres in Glasgow, Leeds, London and Stockport.

Unlike CD or tape players, Ipromoh has no moving parts and it does not require media to be sent out when the unit needs updating.

A network of systems can be updated from one server and set to play the production at a predetermined time.

In order to maintain full network security, the Ipromoh will connect an outbound connection (http) to the Icas software application at configured intervals.

Each Ipromoh unit opens a standard web-browser session.

Once contact has been established the Ipromoh will identify itself to the software and download any productions that are available for that unit.

On-hold companies or marketing departments can update the units at any time to any location.

Messages can be downloaded to the Ipromoh weeks or months in advance, and then automatically brought into service when required.

As updates are carried out remotely, technical staff are not required at the location nor does it rely on a third party to insert a CD or tape.

Ipromoh supports a range of popular audio file formats but also smoothly cross-fades between music and messages.

It allows on-hold callers and retail customers to listen to pre-recorded messages and/or music, blended music and messages or messages cross-faded with music from an external source, such as a live satellite or digital feed.

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