What does the future of online retailing hold?

IMRG, eDigitalResearch and Teleperformance are holding a free seminar to discuss the future of online retailing with limited places on 6 March 2008.

IMRG, the leading industry body for global e-retailing, estimated that 4.4million British shoppers spent a total of GBP84million online on Christmas day.

The latest IMRG figures reveal GBP15.2 billion spent online in Q4 and full year 2007 came in at GBP46 billion.

This seminar will look at whether this spend is set to continue, what is driving the growth and how companies can increase sales through multichannel activity and managing customer contact centres more effectively with a case history on Sainsbury's Online Groceries.

Latest industry trends and figures will also be revealed.

These are some of the issues that will be debated by IMRG, eDigitalResearch - one of the leading providers of digital market research, in conjunction with Teleperformance - the world's largest customer contact centre outsourcer.

The afternoon will be chaired by Liz Barclay, BBC radio presenter, who will lead a lively debate on the issues facing the online retailing industry.

Teleperformance works with some of the UK's largest brands, including Sainsbury's Supermarkets, moneysupermarket.com and JD Williams.

The seminar is free of charge and places are limited.

Please book now to avoid disappointment.

IMRG (Interactive Media Retail Group) is the leading industry body for global e-retailing.

eDigitalResearch is one of the UK's leading providers of digital market research and was founded in 1999.

Teleperformance is the world's largest contact centre outsourcer with 263 contact centres in 42 countries.

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