DDC offers data capture expertise

DDC Outsourcing Solutions specialises in providing data capture and telemarketing solutions to a wide range of organisations including blue-chip companies and major national charities.

In 2006, the company handled over 20 million pieces of mail and processed over GBP3 million worth of donations.

DDC OS employs 130 people at its headquarters in Worksop, delivering services in document handling and fulfilment, data capture and imaging and an inbound and outbound contact centre.

As part of the DDC Group, DDC OS also provides additional data processing capabilities through the group's extensive operations in the Philippines.

The company recently launched a new service to provide telephone response handling and donation processing for not-for-profit organisations.

The service draws on the company's many years of call centre experience and has been designed to provide charities with the option of a complete solution for handling both mail and telephone campaign responses and donations.

DDC OS's call centre service will process telephone donations instantly using all major credit and debit cards, send out acknowledgements and respond to information requests resulting from a campaign, all with a same day turnaround time.

Donations are securely processed and every call is digitally recorded to provide an audit trail for Gift Aid or later queries.

The service can also provide outbound calling if required.

"We already provide paper-based response handling and donation processing services for a number of major national charities, so it made sense to combine our understanding of the sector with our call centre experience," explained Colin Gray, DDC OS Managing Director.

"By providing charities with a single resource for both mail and telephone responses, we can deliver overall efficiencies and a higher quality of service.

"We allocate a dedicated, fully trained team of operators to each campaign, ensuring that donors receive a professional and helpful response to their calls".

DDC OS has its own in-house IT resource, which can design a customised system for capturing responses if required.

The call centre can also be set up for internet-based access, which allows operators to input responses direct to the charity's own system.

This capability was proven recently when DDC OS acted as one as the volunteer call centres for Red Nose Day '07.

During the course of the night, staff handled over 6,500 calls and collected nearly GBP140,000.00 in donations.

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