Police force selects Cybertech Pro voice recording

Cybertech has announced that Gloucester Police has installed its Cybertech Pro voice recording solution.

Cybertech Pro is providing rapid access to all telephone and radio communications that may have taken place with the force's central control room and contact centre and is helping to enhance detection and clear-up rates, both in Gloucestershire and across the UK.

Mark Woodward, business continuity and projects manager at Gloucester Police, said: 'The Cybertech solution has delivered a rapid return on investment by reducing the time taken by officers to produce evidence files of 999 call tapes for the criminal justice system and speeding up criminal investigations.

'For example, after receiving an urgent request from another police force for a copy of a call we received on 23 March 2006 in relation to an ongoing homicide investigation, we were able to find and e-mail it to them in less than 25 minutes,' he added.

These time savings are being achieved using Cybertech Pro's intuitive browser-based user interface and flexible search criteria that enable calls to be located in minutes.

Recordings can be copied onto disk for maximum sound quality or instantly e-mailed to investigating officers, charging review lawyers or directly to courts where criminal cases are being heard.

As well as enabling Gloucester Police to quickly carry out speculative searches for additional intelligence about specific incidents, the Cybertech system is helping to identify and track the incidence of malicious 999 callers.

For example, searches using CLI data revealed that one such person made more than 400 nuisance calls over a five-month period while another made more than 900 calls over a 12-month period.

In these and other instances, evidence was produced in minutes that enabled the Crown Prosecution Service to successfully secure convictions.

The Cybertech Pro system records more than 130 channels handling all 999 calls and Tetra radio traffic from operational personnel.

Between 10,000 and 13,000 hours of channel hours are recorded each month and stored on a Raid 5 archive system for up to seven years to support an increasing demand for older evidence to support high-profile cases.

A Cybertech quality management system has also been fully integrated with Cybertech Pro and provides a framework that is used with the existing call handler assessment matrix to ensure that National Call Handling Standards are consistently achieved.

This is supported by proactive customer surveys to check that standards are being maintained and the highest level of service is being provided to the public.

Cybertech has also provided Gloucester Constabulary with an ambient recording system to capture commands issued and operational discussions in the control room during major incidents.

It enables events to be replayed in real time in conjunction with all radio and telephone-based communications for debriefing purposes and the identification of changes that can be made to improve the incident handling process.

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