Cybertech 5.4 includes new agent-evaluation tools

Cybertech has announced the availability of Cybertech Release 5.4, a multi-tenant platform that is available free-of-charge to existing users.

Cybertech Release 5.4 is claimed to enhance return on investment by allowing different companies or business units within an enterprise to securely and independently co-exist on a single recording system.

The multi-tenancy architecture of the latest version of Cybertech includes new agent-evaluation features and optimised hosted recording capabilities for enterprises and communications service providers.

Cybertech Release 5.4 enables individual tenants to manage their quality and compliance recording system independently without having to rely on a third party.

It is said to provide an ideal platform for enterprises wishing to economically consolidate business units on a single virtual recording system platform.

It also enables communications providers to offer hosted recording services efficiently and profitably with all routine administration handled by their tenants.

Cybertech Release 5.4 includes new agent-evaluation tools, including improved scoring rates, extended edit periods and added report types.

It also adds central management configuration and backup settings.

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