Activa rebrands as CyberTech UK

Call recording and quality management specialist Activa Solutions is changing its name to CyberTech UK on 7 July 2008.

The company was acquired last August by CyberTech International, which is accelerating its global roll-out after 22 years of steady organic growth and aiming to become one of the largest suppliers of voice recording and quality management solutions worldwide.

Paul Manyweathers, Managing Director of CyberTech UK, said: "The name may be changing but the people and high-quality service are unchanged.

"We will continue to provide world-leading products along with the highest level of support to an expanding customer base, which includes some of the world's largest financial institutions.

"As part of a global organisation with an unrivalled knowledge of the design and manufacture of innovative voice recording and quality management solutions, CyberTech UK now has the product range, expertise, resources and financial strength to meet the requirements of customers operating in many different environments and applications".

CyberTech UK will be supplying CyberTech's full range of solutions including new computer screen recording and call evaluation applications that measurably improve the customer experience in call centres of every size.

They enable PC monitor screens and telephone calls to be recorded and replayed simultaneously and include a new agent evaluation application that enables more effective and informed interaction assessments to be made.

According to Arno Sybrandy, Global Marketing Director, CyberTech International: "Our growing global customer base, which includes major financial institutions, large call centres and public safety organisations, is standardising on CyberTech recording solutions because they provide 'best-in-class' features with the flexibility to add a wide range of different optional applications.

"CyberTech solutions will positively enhance key business processes such as compliance and customer satisfaction while delivering easy integration with existing servers and network security standards".

CyberTech UK will be exhibiting at Call Centre Expo 2008 at the NEC in Birmingham on 16-17 September and is also sponsoring the North East Contact Centre Awards 2008 in November.

CyberTech International leads the voice logging and communications recording industry with global operations and offices throughout Europe, Asia, Africa and the Americas.

It is one of the fastest-growing data communications providers and a recognised innovator of voice recording and monitoring applications, with products and services that drive efficiencies in the capture, storage, retrieval and playback of voice, radio and data communications.

CyberTech offers a worldwide suite of innovative recording technologies that enable organisations to achieve the highest levels of performance, quality assurance and liability protection while supporting existing business processes.

With solutions deployed widely throughout organisations in the public safety, financial services and call centre markets, CyberTech uniquely adds value through commercial-off-the-shelf (COTS) products and applications that are scalable, turnkey and easy to implement over a virtually unlimited number of channels.

An unsurpassed commitment to customer satisfaction additionally assures maximised technology investments and quality of customer contacts without proprietary hardware, complex integrations or expensive software upgrades.

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