CyberTech 5.1 improves call-centre experience

CyberTech 5.1 is a new range of computer screen recording and call evaluation applications that will measurably improve the customer experience in call centres of every size.

CyberTech 5.1 enables PC monitor screens and telephone calls to be recorded and replayed simultaneously and includes the latest version of CyberTech's Evaluation application to give a complete view of all transactions enabling more effective and informed interaction assessments.

Together they provide a single integrated solution that improves dispute resolution and the quality of service provided by agents.

According to Arno Sybrandy, Global Marketing Director, CyberTech International: "Our growing global customer base, including major financial institutions, large call centres and public safety organisations, is standardising on CyberTech recording solutions because they provide 'best-in-class' features with the flexibility to add a wide range of different optional applications.

"CyberTech 5.1 will positively enhance key business processes such as compliance and customer satisfaction while delivering easy integration with existing servers and network security standards".

CyberTech products are tried and tested in use with call centres around the world, each of which has thoroughly evaluated all available voice recording solutions.

Of particular importance is the fact that CyberTech provides reliable and resilient recording platforms using non-proprietary software on standard off-the-shelf hardware.

This results in lower costs of ownership.

Uniquely, CyberTech solutions have the flexibility to record traditional digital or VoIP (Voice over Internet Protocol) telephony either trunk or extension side.

This allows recording solutions to be deployed in smaller and larger environments with unlimited scalability.

CyberTech solutions integrate with a wide range of PBXs from manufacturers including Avaya, Nortel, Cisco and Mitel.

CyberTech International leads the voice logging and communications recording industry with global operations and offices throughout Europe, Asia, Africa and the Americas.

CyberTech is one of the fastest growing data communications providers and a recognised innovator of voice recording and monitoring applications.

With products and services that drive efficiencies in the capture, storage, retrieval and playback of voice, radio and data communications, CyberTech offers a worldwide suite of innovative recording technologies that enable organisations to achieve the highest levels of performance, quality assurance and liability protection while supporting existing business processes.

With solutions deployed widely throughout organisations in the public safety, financial services and call centre markets, CyberTech uniquely adds value through commercial-off-the-shelf (COTS) products and applications that are scalable, turnkey and easy to implement over a virtually unlimited number of channels.

An unsurpassed commitment to customer satisfaction additionally assures maximised technology investments and quality of customer contacts without proprietary hardware, complex integrations or expensive software upgrades.

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