Carrier IQ and Celfinet partner for mobile deal

Mobile service intelligence provider Carrier IQ is using Celfinet's expertise in professional and consultancy services to help European operators maximise mobile service intelligence deployment.

Carrier IQ, the leader in mobile service intelligence solutions for wireless service providers and equipment vendors, and Celfinet, the specialist in professional and consulting services for mobile telecommunications, have announced a partnership agreement to facilitate the deployment of Carrier IQ's mobile service intelligence solutions to European operators and service providers.

Carrier IQ's Mobile Service Intelligence solution uses the phone to provide mobile operators and service providers with an insight into the actual customer experience by submitting detailed metrics on usage and usability.

Celfinet will work with the carriers and service providers in order to build analytics so as to ensure that the operators are deriving maximum benefit from the data provided by Carrier IQ's solution.

"With their experience of providing professional services to major mobile operators worldwide, Celfinet have established themselves as an expert in their domain," said Mark Quinlivan, CEO at Carrier IQ.

"At Carrier IQ, we want to make sure that every operator derives the maximum possible benefit from the vast minefield of data provided by our Mobile Service Intelligence solution and we believe Celfinet will be the ideal partner to help achieve this".

"Carrier IQ's Mobile Service Intelligence solution is unique in the sense that it captures data on every service and network layer, including radio frequency (RF), internet protocol (IP), voice, integrated applications and even downloaded software," said Nuno Ribeiro, CEO of Celfinet.

"We look forward to working with Carrier IQ to enable operators to use Mobile Service Intelligence data to lower operating costs, increase customer satisfaction, offer higher quality of service and reduce churn".

Celfinet is an international telecommunications service provider.

The services offered include wireless networks planning and optimisation, practical oriented and highly specialised training on mobile telecommunications technology as well as the development and customisation of telecom-related software.

Holder of indisputable experience in its field and motivated by a strong will to innovate, Celfinet ensures high-quality results to its clients and partners.

In order to always be on the edge of wireless and information systems technologies, Celfinet's staff is enrolled on a permanent training programme, seeking to bring the efficiency and quality of telecom consultancy services to a whole new level.

Founded in 2003 and headquartered in Lisbon, Portugal, Celfinet is a privately held company with local offices in Angola, Brazil, Macau and Mozambique.

Carrier IQ enables mobile carriers, phone manufacturers and service providers to improve their offerings based on direct insight into the customer experience.

Deployed on over 30m phones from eight leading vendors worldwide, Carrier IQ is the world's leading provider of Mobile Service Intelligence solutions that use the mobile phone to give detailed metrics on service quality and usage.

Founded in 2005 and headquartered in Mountain View, California, Carrier IQ is a privately held, venture capital-financed company with offices in USA, UK and Malaysia.

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