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Marketing strategy and consultancy
News Release from: Cavendish | Subject: Managing for Customer Care CD
Edited by the Marketingservicestalk Editorial
Team on 16 May 2008
Managing for Customer Care CD-Rom
Cavendish has launched a comprehensive MasterClass business model on "Managing for Customer Care" in CD format.
The CD contains all the ways on how to improve your skills by achieving excellence This powerful CD shows you how to improve customer service and explains the benefits of quality service
This article was originally published on Marketingservicestalk on 6 Feb 2008 at 8.00am (UK)
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All tried and tested activities focus on making improvements to the way you work with your customers - external and internal - leading to immediate improvements to customer service in your organisation which in turn increases profit and drills down cost.
This CD-ROM helps you maximise performance by developing and motivating people at every level to embark of the adventure of learning.
It will help you introduce fresh perspectives, open up communications and get everyone committed to a culture of achievement.
Improvements in customer care will make a significant difference to customer perception, sales results and net profit.
The benefits gained from this CD are clarifying the value of quality service, attracting more customers and developing a reputation that induces customers and prospects alike to do business with you in the future.
Satisfied customers will then recommend your company to business colleagues and augment the positive reputation in the business market place.
Summary of Benefits.
* Customer loyalty - an increase in market share, return on sales.
* Increased sales and profit.
* More frequent sales repeat business, larger sales and order upgrading and reordering.
* Higher customer count and more new customers.
* Savings in marketing, advertising and promotional budgets.
* Fewer complaints in an environment receptive to complaints, more complaints resolved, customers stay.
* Positive company reputation.
* Differentiation.
* Improved morale and productivity because your customers respond positively to you.
* Improved relationships - you talk to each other because you are in good moods, you are all doing good work and you enjoy what you do.
* Fewer grievances, absenteeism and tiredness.
* Lower staff turnover.
This CD-ROM is full of bold, groundbreaking concepts that really work, and help you understand how to achieve excellence through customer relationship management.
The investment in this masterclass business model is GBP99 plus VAT.
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