Andromeda launches free SiteTalk system check

Edited by the Marketingservicestalk editorial team Sep 17, 2007

EPOS provider Andromeda's automatic pre-emptive site check is now provided free of charge to all of its clients subscribed to a software support package.

The SiteTalk service connects automatically to each site early every morning and checks several critical technical elements, hours in advance of the store opening.

A report is then generated, listing all sites with potential problems.

Andromeda's Support Team then connects remotely to each of the affected sites and can usually fix any problems before the site is even aware there is a problem.

John Hale, Customer Service Manager, commented: "This free service emphasises our commitment to customer satisfaction by proactively identifying and correcting problems in advance of the store opening, thus minimising any inconvenience to our clients.

"This is the latest example of our strategy to deliver new services and technologies to our clients in our regular upgrade programme.

"We currently roll out to our clients three major software upgrades a year, each of which adds more functionality, features and improved performance at store level".

Andromeda, with headquarters in London and Dallas, is Europe's leading delivery EPOS provider.

Andromeda's award-winning Rameses delivery POS software is suitable for delivery, counter service and restaurant operators, including Papa John's Pizza, Bombay Bicycle Club, Itsu Sushi, Lupa and many more successful companies.

They can supply single operators up to large international chains.

Additional services include fully integrated website ordering, ACE call handling system, credit card processing in under two seconds, automatic text messages to customers when their food leaves the store and a sophisticated loyalty and prepayment card scheme.