Amcat picks up IP contact centre prize

Technology Marketing Corporation has awarded the Amcat Interactions customer care software a 2007 IP Contact Centre Technology Pioneer Award.

Interactions from Amcat, a global leader in customer care and interaction solutions, has won a 2007 IP Contact Centre Technology Pioneer Award from Technology Marketing Corporation (TMC).

Customer Interaction Solutions, a leading TMC publication in CRM, call centre and teleservices, awarded companies for their ground-breaking, innovative ideas that enhance call centre capabilities.

Compared to traditional call centres, Amcat Interactions is a next-generation IP contact centre model that eliminates traditional boundaries found in most contact centres - giving users unprecedented abilities to optimise customer traffic, enable the use of true anywhere/anytime resources and increase per-contact revenue.

"Amcat is honoured to receive this prestigious award from such a well-known and respected magazine in the industry," said Dudley Larus, Amcat vice president of product marketing.

"We are committed to designing software that drives business revenue while building on current technologies that reduce costs, increase efficiency and improve the customer experience.

"This award pays tribute to the innovative contact centre software without boundaries software design we have developed".

Key to the success of Amcat's Interactions is multi-node capability, an element of its next generation IP software engine.

Multi-node is revolutionary architecture that expands contact centre capabilities by elevating the switching functionality from hardware to a software level, enabling more sophisticated contact routing and queuing.

"TMC is proud to recognise Amcat with an IP Contact Centre Technology Pioneer Award; Amcat has proven to the editors of Customer Interaction Solutions that its next generation contact centre software was designed with the needs of the contact centre market in mind and the potential of IP behind it," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions.

"Technology is the key to the success of any call centre - this award was created as a way to acknowledge those who brought groundbreaking technologies to market while providing high quality and superior applications".

The IP Contact Centre Technology Pioneer Award winners will be highlighted in the July 2007 issue of Customer Interaction Solutions Magazine.

Amcat customer interaction management solutions help companies grow their business while providing the flexibility to adapt to changing business requirements.

Amcat's contact centre software is scalable, allowing businesses to expand while their communication infrastructure scales and grows with them.

Built from decades of customer care expertise, Amcat solutions are easy to use and reliable, driving more productive customer interactions.

Today, Amcat is helping over 2,000 companies grow their business while increasing revenue, reducing costs, improving customer service and adapting to market change.

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