http://www.marketingservicestalk.com/indexes/categorybrowseu.html Telemarketing latest news on Marketingservicestalk en-gb Copyright (C)2008 Pro-Talk Ltd. All rights reserved. Fri, 25 Jul 2008 08:00:00 UT Fri, 25 Jul 2008 08:00:00 UT http://www.pro-talk.com/images/protalklogo90.gif http://www.pro-talk.com/ 90 79 Call recording and quality management specialist Activa Solutions is changing its name to CyberTech UK on 7 July 2008. Fri, 04 Jul 2008 08:00:00 UT CyberTech UK http://www.marketingservicestalk.com/news/cye/cye101.html Noetica, a provider of agile customer interaction management solutions for contact centres, has added standalone predictive dialler functionality to its Synthesys contact centre software. Fri, 20 Jun 2008 08:00:00 UT Noetica http://www.marketingservicestalk.com/news/noi/noi101.html Navigator Customer Management's 2008 report on the UK automotive sector discovered that only 23 per cent of brands are offering customers and prospects comprehensive multi-channel communications. Tue, 17 Jun 2008 08:00:00 UT Navigator Customer Management http://www.marketingservicestalk.com/news/nav/nav106.html Intuit Consulting has appointed Proud Public Relations to manage a campaign aimed at customer contact centres in the UK and USA to improve 'first fix' call routing. Wed, 11 Jun 2008 08:00:00 UT Intuit Consulting http://www.marketingservicestalk.com/news/inw/inw100.html Converso Contact Centres, one of the UK's leading suppliers of outsourced inbound and outbound contact centre services, is to expand its UK operation based in Southend-on-Sea. Thu, 05 Jun 2008 08:00:00 UT Converso http://www.marketingservicestalk.com/news/cos/cos102.html Guy Tweedale, Senior Vice President, European Operations, at Jacada, offers his tips on how to measure and improve first call resolution in customer services. Thu, 05 Jun 2008 08:00:00 UT Jacada http://www.marketingservicestalk.com/news/jaa/jaa100.html CyberTech 5.1 is a new range of computer screen recording and call evaluation applications that will measurably improve the customer experience in call centres of every size. Fri, 30 May 2008 08:00:00 UT CyberTech UK http://www.marketingservicestalk.com/news/cye/cye100.html Ant Marketing has won new contracts, valued in excess of GBP140,000, from two national companies looking to increase business from appointments secured by the telemarketing company. Wed, 07 May 2008 08:00:00 UT Ant Marketing http://www.marketingservicestalk.com/news/ant/ant104.html New research from Navigator CM has found that the amount of product recalls issued in the UK has been soaring over the past few years, more than doubling from 112 in 2004 to 253 in 2007. Tue, 06 May 2008 08:00:00 UT Navigator Customer Management http://www.marketingservicestalk.com/news/nav/nav105.html The key to retaining sustaining quality of service is to have in place a rigorous, combat-style aptitude test for telephone customer support staff, according to IT specialist Nivid Technologies. Thu, 24 Apr 2008 08:00:00 UT Nivid Technology Solutions http://www.marketingservicestalk.com/news/niv/niv100.html Award-winning contact centre business The Listening Company has announced the acquisition of one of the UK's leading contact centre companies, essentiagroup. Tue, 22 Apr 2008 08:00:00 UT Listening Company http://www.marketingservicestalk.com/news/thl/thl109.html AnexaOnDemand is an outsourced Hispanic language call centre service that significantly reduces the cost per lead and cost per sale of direct response and lead generation advertising. Tue, 15 Apr 2008 08:00:00 UT Anexa Teleservices http://www.marketingservicestalk.com/news/ane/ane100.html The latest Datamonitor contact centre outsourcer report names Teleperformance as leader in terms of global depth, vertical expertise, market recognition and horizontal offerings. Tue, 08 Apr 2008 08:00:00 UT Teleperformance http://www.marketingservicestalk.com/news/tcn/tcn100.html As marketing budgets increasingly move towards lead generation and cost-per-acquisition (CPA) models, hot key transfer is the very apex of what is technologically possible. Mon, 17 Mar 2008 08:00:00 UT Attinger Jack Interactive http://www.marketingservicestalk.com/news/att/att101.html Navigator Customer Management, the relationship marketing agency, has ranked highest in the BPA Worldwide call performance league for the UK automotive sector, its fourth win of the title. Thu, 06 Mar 2008 08:00:00 UT Navigator Customer Management http://www.marketingservicestalk.com/news/nav/nav104.html