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Telemarketing
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Telemarketing firm secures new clients
Ant Marketing has won new contracts, valued in excess of GBP140,000, from two national companies looking to increase business from appointments secured by the telemarketing company.
News from Ant Marketing ( 7 May 2008)
Number of UK product recalls doubles
Technical background article New research from Navigator CM has found that the amount of product recalls issued in the UK has been soaring over the past few years, more than doubling from 112 in 2004 to 253 in 2007.
News from Navigator Customer Management ( 6 May 2008)
Tough aptitude tests to survive the course
Technical background article The key to retaining sustaining quality of service is to have in place a rigorous, combat-style aptitude test for telephone customer support staff, according to IT specialist Nivid Technologies.
News from Nivid Technology Solutions (24 April 2008)
Listening Company snaps up essentiagroup
Award-winning contact centre business The Listening Company has announced the acquisition of one of the UK's leading contact centre companies, essentiagroup.
News from Listening Company (22 April 2008)
Anexa Teleservices launches AnexaOnDemand
AnexaOnDemand is an outsourced Hispanic language call centre service that significantly reduces the cost per lead and cost per sale of direct response and lead generation advertising.
News from Anexa Teleservices (15 April 2008)
Teleperformance named as market leader
The latest Datamonitor contact centre outsourcer report names Teleperformance as leader in terms of global depth, vertical expertise, market recognition and horizontal offerings.
News from Teleperformance ( 8 April 2008)
Hot key transfer moves lead generation on
As marketing budgets increasingly move towards lead generation and cost-per-acquisition (CPA) models, hot key transfer is the very apex of what is technologically possible.
News from Attinger Jack Interactive (17 March 2008)
Navigator Customer Management tops BPA league
Navigator Customer Management, the relationship marketing agency, has ranked highest in the BPA Worldwide call performance league for the UK automotive sector, its fourth win of the title.
News from Navigator Customer Management ( 6 March 2008)
Listening Company to manage Lexus call centres
User application article Luxury car brand Lexus has appointed The Listening Company, the UK's fastest-growing call centre, to manage both its inbound and outbound contact centre.
News from Listening Company (22 February 2008)
ProtoCall One delivers healthy results
ProtoCall One, the leading Genesys contact-centre solutions and consultancy provider, has announced its preliminary financial results for the year to 31 December 2007.
News from ProtoCall One (20 February 2008)
Clearvoice offers Technology Performance Coaching
Workplace innovator Clearvoice Consulting has launched a unique programme offering Technology Performance Coaching to all sizes of business.
News from Clearvoice Consulting (13 February 2008)
Referrals are key to new business
Technical background article Darryl Gould, Managing Director of 1 Stop Telemarketing Services, argues that, if you ask them, your clients and contacts will more often than not give you directions to more business.
News from 1stop Telemarketing Services ( 5 February 2008)
Ten 'must dos' to bring new business in
Technical background article When you advise someone on how to catch fish, you would think the first obvious thing to tell them would be 'Use a very big net' , when in fact the best advice would be 'Find a pond with fish in it'.
News from 1stop Telemarketing Services (30 January 2008)
Ant invests in technology to enhance operation
Telemarketing company Ant Marketing has invested more than GBP40,000 in its IT infrastructure and appointed an experienced specialist to implement the developments.
News from Ant Marketing (28 January 2008)
EpiCentre set to transform contact centre industry
The Listening Company has launched EpiCentre, its ground-breaking customer and prospect management software, which is set to transform the contact centre industry.
News from Listening Company (21 January 2008)
Navigator wins FSA accreditation
Navigator Customer Management, the relationship marketing agency, has been granted Financial Services Authority accreditation.
News from Navigator Customer Management (17 January 2008)
Ant creates 50 jobs to service new contract
Ant Marketing, the Sheffield-based telemarketing company, is looking for 50 extra telesales staff to help service a prestigious new contract with a leading telecommunications company.
News from Ant Marketing (11 January 2008)
Vonage completes agency appointments
Vonage, the pioneering internet telephony company, has completed its new agency line-up with the appointment of Altogether Digital to drive its social media marketing.
News from Vonage (18 December 2007)
Telemarketing Company to offer broader services
The Telemarketing Company, the UK's specialist outbound B2B telemarketing agency, has been granted a variation in its scope of permission from the Financial Services Authority.
News from Telemarketing Company (12 December 2007)
Navigator introduces Total Recall service
Relationship marketing agency Navigator Customer Management is launching Total Recall, designed to assist businesses in the event of recalling of a product on health and safety grounds.
News from Navigator Customer Management ( 5 December 2007)
Interalia's XMU+ helps LogicaCMG deliver
User application article IT services and wireless telecoms company LogicaCMG is providing a better service to call-centre customers with Interalia's XMU+ announcement and call processing system with Message Manager.
News from Interalia Communications ( 4 December 2007)
Toyota picks Listening Company for contact centre
The Listening Company, the UK's leading customer insight specialist, has been appointed by Toyota to manage both its inbound and outbound contact centre activity.
News from Listening Company ( 7 November 2007)
Listening Company cheers Director of Motivation
The Listening Company will be paying special attention to the goings-on in Paris this Saturday as its very own Director of Motivation takes his place in the squad to face South Africa.
News from Listening Company (19 October 2007)
ProtoCall One unveils Business Intelligence plan
ProtoCall One, the systems integration consultancy for the contact centre industry, has announced a major marketing initiative into the Business Intelligence market.
News from ProtoCall One (18 October 2007)
Listening Company scoops Contact Centre award
The Listening Company, the UK's leading customer insight specialist company, has been named Contact Centre of the Year at the Connect Awards 2007, which took place on 5 October.
News from Listening Company (15 October 2007)
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