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Consumer Confidence survey shows downward trend
Technical background article The latest GfK NOP Consumer Confidence survey, carried out on behalf of the European Commission, shows widespread fear of an impending recession.
News from GfK NOP ( 1 February 2008)
Confirmit delivers 68 per cent revenue growth
Confirmit, the provider of software for market research and enterprise feedback management, increased revenue in the fourth quarter of 2007 by 68 per cent to USD12.8 million.
News from Confirmit ( 1 February 2008)
Will online banking make call centres obsolete?
Many banks in Britain increasingly use call centres for advising their customers: but with mixed success in the eyes of their customers.
News from Maritz (31 January 2008)
Financial service providers must rebuild trust
Technical background article The latest consumer confidence survey from financial research expert Illuminas confirms that falling consumer confidence has dented trust in financial service providers compared with 12 months ago.
News from Illuminas (28 January 2008)
Badly served Britain votes with its feet
Technical background article We're only weeks into the new year but already signs are showing that 2008 will finally be the year consumers give shoddy customer service the boot, according to ABa Quality Monitoring.
News from ABa Quality Monitoring (24 January 2008)
What does the future of online retailing hold?
IMRG, eDigitalResearch and Teleperformance are holding a free seminar to discuss the future of online retailing with limited places on 6 March 2008.
News from IMRG (23 January 2008)
Illegal downloads 'less serious' than shoplifting
Technical background article Some 38 per cent of UK web users think that downloading files illegally is less serious than shoplifting, according to a survey from global market research specialist TNS.
News from TNS Global (18 January 2008)
Top tips to increase response from DM surveys
Technical background article Compared with face-to-face interviews, mail surveys are a cost-effective method of obtaining information, but there are good and bad ways to construct and conduct them. Here is some advice.
News from Response Generation (14 January 2008)
Greenfield Online expands Real-Time Sampling
Greenfield Online, provider of internet data collection and comparison shopping services, has unveiled its Real-Time Sampling global expansion plans, beginning with the UK and Canada. Brochure available
News from Ciao Surveys (14 January 2008)
Research Now expands in Latin America
Research Now, the international online fieldwork and panel specialist, has launched three additional online panels in Mexico, Argentina and Chile.
News from Research Now ( 3 January 2008)
Sunday Times launches green companies award
Research-focused marketing group Munro Global is partnering The Sunday Times and environmental performance specialists Bureau Veritas in the inaugural Sunday Times Best Green Companies awards.
News from Munro Global (14 December 2007)
Breaking into the Chinese banking market
Technical background article Banking on China; can western banks offset losses in USA by tapping into the growing Chinese urban elite?
News from Illuminas ( 7 December 2007)
Mystery shopping puts you on the inside track
Retail Eyes Chief Exceutive Tim Ogle discusses how new developments in the way mystery shopping is conducted are giving companies real insight into customers' perceptions of their brands.
News from Retail Eyes ( 3 December 2007)
Tesco's US Fresh and Easy stores will be a 'hit'
Fresh and Easy's convenience-focused format potentially represents a significant threat to the US food retailing industry, predicts TNS Global.
News from TNS Global (30 November 2007)
Keeping your finger on the pulse
Several major UK food and drinks companies are now benefiting from an innovative research approach from mmr research worldwide.
News from mmr research worldwide (29 November 2007)
Kadence kicks off CORGI tracking study
CORGI, the UK gas safety and enforcement body, has selected insight specialist Kadence to run a quarterly brand tracking study to measure the success of its Carbon Monoxide Awareness Campaign.
News from Kadence (29 November 2007)
Fear is stronger motivator to get fit than hope
Fear of looking unattractive can be a stronger motivation for keeping people going to the gym than the hope of looking good, a new study from the University of Bath has found.
News from University of Bath (28 November 2007)
Greenfield integrates internet survey business
Greenfield Online, a leading internet survey solutions and comparison shopping services provider, has announced the organisational integration of its worldwide survey business. Brochure available
News from Ciao Surveys (27 November 2007)
E-commerce sites win customers' trust
IMRG has released the results of its e-Customer Service Index (e-CSI) - the key industry indicator and benchmark of e-retail customer satisfaction.
News from IMRG (21 November 2007)
UK pensions head for crisis point
Almost half of adults aged 55-64 have no financial arrangements in place for when they retire - despite the fact that 86 per cent of them believe the state pension will not support them.
News from TNS Global (21 November 2007)
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