Latest news on Marketingservicestalk categorised by product type
CRM and contact management software
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Noetica adds advanced call monitoring to Synthesys
Noetica has announced the addition of advanced call monitoring to its Synthesys contact centre software.
News from Noetica ( 3 October 2008)
Concentrix to distribute Tableau analysis tool
Concentrix has announced it is to distribute Tableau, a visual data analysis and business intelligence solution originally developed at Stanford University in the US. Brochure available
News from Concentrix (25 September 2008)
Concentrix launches Easy-Start CRM package
Concentrix has released an Easy-Start package for Microsoft Dynamics CRM, designed to offer businesses a quick and affordable way to implement the software. Brochure available
News from Concentrix (24 September 2008)
Concentrix releases Read Group case study
User application article Concentrix has released a case study revealing how the Read Group progressed from contact management software to a multifunctional, company-wide, 40-user CRM system. Brochure available
News from Concentrix (23 September 2008)
ASOS chooses smartFOCUS as CRM partner
User application article Internet fashion retailer ASOS is putting customer data analysis at the heart of its customer retention, acquisition and re-engagement strategies.
News from smartFOCUS ( 9 July 2008)
Swindon FC implements Talent ticketing system
User application article The First Division football club Swindon Town has received significant media coverage in recent weeks as a result of an innovative season ticket campaign launched for the 2008/09 season.
News from IRIS Software4Sport ( 2 July 2008)
Consumer attitudes during credit crunch
Technical background article A RightNow-sponsored survey has revealed that 82 per cent of adults believe organisations need to listen and act on consumer feedback if they are to weather the credit crunch.
News from RightNow (30 June 2008)
BT.com uses RightNow on demand CRM
User application article BT Business is rolling out RightNow Chat to empower contact centre agents to instantly respond to customer queries via its BT Business' help and support website.
News from RightNow (25 June 2008)
Easy-Start Package launched for Goldmine CRM
CRM specialist Concentrix has released an Easy-Start Package for Goldmine Premium Edition, one of the UK's most popular CRM solutions for marketing, sales and customer service staff. Brochure available
News from Concentrix (23 June 2008)
Solica Consulting wins GoldMine Partner award
Kent-based CRM specialist Solica Consulting is proud to have received the high-status 'Top 10 Worldwide Best Performing GoldMine Partner' award from FrontRange Solutions.
News from Solica Consulting (20 June 2008)
Companies missing out on SaaS
Technical background article Many companies are missing out on the benefits of Software-as-a-Service because they think that integration with existing legacy systems is overly complex and time consuming.
News from Saaspoint (17 June 2008)
FileMaker encourages upgrades from Pro 7
FileMaker has announced that, as from Friday 26 September 2008, it will no longer be supporting FileMaker Pro 7, or offering replacement media for this product.
News from Cruse Control ( 9 June 2008)
Candis uses Noetica Predictive Dialler
User application article Newhall Publications' women's magazine Candis has implemented the Noetica Script-Aware Predictive Dialler at its contact centre in Liverpool.
News from Noetica ( 5 June 2008)
CRM set for steady growth despite slowdown
Technical background article AMI-Partners Research estimates that the global CRM market will increase at an average annual rate of 13 per cent from 2007 to 2012, to reach $3.7 billion in 2012 - despite the financial downturn.
News from Maximizer Software (30 May 2008)
Saaspoint and Cast Iron Systems tie up
Saaspoint, Europe's leader in salesforce.com implementations, has signed a global partnership deal with Cast Iron Systems, the number one Software-as-a-Service integration solution provider.
News from Saaspoint (15 May 2008)
Maximizer software receives repeat top honours
CRM solutions provider Maximizer Software's CRM 10 has been selected by ISM, CRM and Contact Centre strategic advisors as a Top 15 CRM Small and Medium Business Software Award winner for 2008.
News from Maximizer Software (13 May 2008)
CRM specialist launches easy-start packages
Concentrix has launched a range of Easy-Start CRM packages featuring a choice of three leading CRM solutions: Microsoft Dynamics CRM, Sage CRM and FrontRange's GoldMine Premium Edition. Brochure available
News from Concentrix (30 April 2008)
ITW Construction goes mobile with Maximizer
User application article ITW Construction Products is another client to benefit from Maximizer's new mobile-enabled CRM system.
News from Maximizer Software ( 3 April 2008)
Property developer opens door to CRM 10
User application article Maximizer Software will be deploying its new mobile-enabled CRM system, Maximizer CRM 10, at international property development company Pafilia.
News from Maximizer Software (28 March 2008)
Capital ID placed in MRM Magic Quadrant
Capital ID, specialist in marketing operations management, has been positioned by Gartner in the 1Q08 Marketing Resource Management Magic Quadrant report.
News from Capital ID (17 March 2008)
Maximizer CRM 10 enjoys rapid uptake
Maximizer Software, the leading provider of simple, accessible customer relationship management solutions, has announced the successful adoption of Maximizer CRM 10.
News from Maximizer Software (22 February 2008)
FileMaker 9 products now compatible with Leopard
FileMaker has released downloadable updates to make FileMaker Pro 9, FileMaker Pro 9 Advanced, FileMaker Server 9 and FileMaker Server 9 Advanced compatible with Mac OS X 10.5 (Leopard).
News from Cruse Control (22 February 2008)
Man U develops customer marketing capability
SmartFOCUS, the international multichannel marketing software company, has been selected to provide Manchester United Football Club with its intelligent marketing software and services.
News from smartFOCUS (13 February 2008)
Online retailers could do better
A study of online shopping over Christmas 2007 reveals that difficulty in finding product and delivery information fuels consumer frustration and leads to shopping cart abandonment.
News from RightNow ( 6 February 2008)
CRM specialist offers complete business solutions
Loughborough-based CRM specialist Concentrix has acquired Taylor Made Technology , one of the largest suppliers of IT solutions in the East Midlands. Brochure available
News from Concentrix (15 January 2008)
RightNow Technologies updates CRM product
RightNow Technologies has introduced RightNow November 07, the latest release of its enterprise-class, on demand customer relationship management (CRM) solution.
News from RightNow (21 November 2007)
Concep launches automated database updates
Concep has launched cMap, a data management application that enables automated records updating by integrating seamlessly with the LexisNexis InterAction CRM system.
News from Concep (21 November 2007)
Contact management database software updated
The latest version of Contacts!, Cruse Control's contact management database software, is now available.
News from Cruse Control (20 November 2007)
Armstrong Consultants wins FrontRange award
Software reseller Armstrong Consultants has won a highly prestigious award from FrontRange Solutions, being named as "Top 10 Worldwide Best Performing Partner" for its GoldMine CRM solution.
News from Armstrong Consultants (20 November 2007)
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