CRM/customer insight
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CRM/customer insight
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Showing 101-125 of 223 articles
Concentrix to distribute Tableau analysis tool
Concentrix has announced it is to distribute Tableau, a visual data analysis and business intelligence solution originally developed at Stanford University in the US.
News from Concentrix, Sep 25, 2008
Park equips Aprimo marketing management suite
Aprimo has announced that the Park Group has equipped its Enterprise Marketing Management suite to help streamline marketing processes, accelerate workflow and enhance the appeal of core campaigns.
News from Aprimo, Sep 25, 2008
Concentrix launches Easy-Start CRM package
Concentrix has released an Easy-Start package for Microsoft Dynamics CRM, designed to offer businesses a quick and affordable way to implement the software.
News from Concentrix, Sep 24, 2008
Concentrix releases Read Group case study
Concentrix has released a case study revealing how the Read Group progressed from contact management software to a multifunctional, company-wide, 40-user CRM system.
News from Concentrix, Sep 23, 2008
Panda has web 2.0 antivirus software solutions
Panda Security, a software security vendor, has launched its 2009 range of antivirus solutions for the consumer sector.
News from Panda Security, Aug 29, 2008
Alterian integrates marketing platform with web
Alterian has announced the completion of the first stage of integration between its newly acquired web content management products and its Integrated Marketing Platform.
News from Alterian, Aug 27, 2008
Allied Domecq chooses Enterprise platform
ProProcure's Enterprise platform has been chosen by Allied Domecq to manage its global marketing spend.
News from ProProcure Ltd, Jul 31, 2008
ProProcure paper highlights CSR importance
ProProcure has highlighted the importance of corporate social responsibility (CSR) and how it can give companies a genuine competitive advantage in the market.
News from ProProcure Ltd, Jul 30, 2008
TMB improves caller experience with SOH/Interalia
The Mortgage Business (TMB) has selected SOH to provide its Chester contact centre with a managed service to improve caller experience.
News from Interalia Communications, Jul 30, 2008
ISC chooses Aprimo's ECM to accelerate initiatives
Aprimo Inc has been selected by the International Speedway Corporation (ISC) to drive long-term customer relationships and growth via its Enterprise Campaign Management (ECM) system.
News from Aprimo, Jul 23, 2008
Quality not quantity counts in call centres
Jacada is urging companies using contact centres to consider the quality of their customer interactions, not just the quantity.
News from Jacada, Jul 11, 2008
Telcos must assess power of iPhone factor
The iPhone factor, where mobile phone users choose devices over networks, is one of the disruptive forces changing the way telecoms companies attract and retain customers, claims Acxiom.
News from Acxiom, Jul 10, 2008
ASOS chooses smartFOCUS as CRM partner
Internet fashion retailer ASOS is putting customer data analysis at the heart of its customer retention, acquisition and re-engagement strategies.
News from smartFOCUS, Jul 9, 2008
Interalia presses the right buttons
Helping London Transport improve its customer services and security announcements, digital voice announcement specialist Interalia has partnered IPS in the installation of its Commander Platform.
News from Interalia Communications, Jul 2, 2008
Consumer attitudes during credit crunch
A RightNow-sponsored survey has revealed that 82 per cent of adults believe organisations need to listen and act on consumer feedback if they are to weather the credit crunch.
News from RightNow, Jun 30, 2008
BT.com uses RightNow on demand CRM
BT Business is rolling out RightNow Chat to empower contact centre agents to instantly respond to customer queries via its BT Business' help and support website.
News from RightNow, Jun 25, 2008
Easy-Start Package launched for Goldmine CRM
CRM specialist Concentrix has released an Easy-Start Package for Goldmine Premium Edition, one of the UK's most popular CRM solutions for marketing, sales and customer service staff.
News from Concentrix, Jun 23, 2008
Vibrant Media adopts Telappliant VoIPOffice
Vibrant Media has chosen Telappliant VoIPOffice IP PBX top provide a scalable, flexible and reliable call management solution.
News from Telappliant, Jun 20, 2008
Risc Group and Panda set up European partnership
Panda Security, the global provider of IT security solutions, and Risc Group, the global managed service provider, have set up a Europe-wide partnership.
News from Panda Security, Jun 19, 2008
Companies missing out on SaaS
Many companies are missing out on the benefits of Software-as-a-Service because they think that integration with existing legacy systems is overly complex and time consuming.
News from Saaspoint, Jun 17, 2008
FileMaker encourages upgrades from Pro 7
FileMaker has announced that, as from Friday 26 September 2008, it will no longer be supporting FileMaker Pro 7, or offering replacement media for this product.
News from Cruse Control, Jun 9, 2008
Candis uses Noetica Predictive Dialler
Newhall Publications' women's magazine Candis has implemented the Noetica Script-Aware Predictive Dialler at its contact centre in Liverpool.
News from Noetica, Jun 5, 2008
CRM set for steady growth despite slowdown
AMI-Partners Research estimates that the global CRM market will increase at an average annual rate of 13 per cent from 2007 to 2012, to reach $3.7 billion in 2012 - despite the financial downturn.
News from Maximizer Software, May 30, 2008
Odin halves the cost of graphics
Odin, the brand management software tool, has extended its services with an additional module, Brand Toolbox, that enables brand managers to cut graphic artwork spend by up to 50 per cent.
News from Odin, May 19, 2008
Saaspoint and Cast Iron Systems tie up
Saaspoint, Europe's leader in salesforce.com implementations, has signed a global partnership deal with Cast Iron Systems, the number one Software-as-a-Service integration solution provider.
News from Saaspoint, May 15, 2008
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In this category you will find articles and case studies from companies specialising in CRM and customer insight, including customer relationship management software, geotagging and customer experience management software.
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