CRM/customer insight
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CRM/customer insight
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Showing 51-75 of 223 articles
Frontrange Goldmine utilised by Tile Warehouse
The Tile Warehouse has utilised the Frontrange Goldmine customer relationship management (CRM) system to streamline processes and improve operational effectiveness.
News from Concentrix, Jun 8, 2009
Concentrix CRM improves member engagement
Concentrix has revealed how implementing its customer relationship management (CRM) system has helped British Gymnastics improve its knowledge and understanding of its members.
News from Concentrix, Jun 5, 2009
Attitudinal tool improves targeting
Acquity's Values attitudinal tool meshes people's personal values, beliefs and attitudes with transactional data, with the results fused onto its Continuum whole-market database.
News from Acquity, Jun 2, 2009
CIM selects Smartmarketer E-channel solution
The Chartered Institute of Marketing (CIM) has selected Smartmarketer E-channel marketing software tool from Smartfocus Digital to streamline campaigns and enhance member engagement.
News from smartFOCUS, May 28, 2009
Heinz appoints Haygarth for baby CRM programme
Heinz has appointed Haygarth to develop an online and offline customer relationship management (CRM) programme for its baby range.
News from Haygarth, May 8, 2009
Saaspoint and Worldflow offer SaaS applications
Saaspoint has partnered with Worldflow to offer the financial services sector skills and market expertise in deploying software-as-a-service (SaaS) applications.
News from Saaspoint, May 8, 2009
Neolane offers multi-channel choice for campaigns
Tele2 has selected Neolane's customer communication and marketing automation software to run its European-wide transactional messaging processes and direct marketing campaigns.
News from Neolane, Apr 28, 2009
DAA selects Maximizer CRM for data security
Maximizer Software has been selected by Dublin Airport Authority to deploy its customer relationship management software, through Maxmizer certified business partner Software Support Systems.
News from Maximizer Software, Apr 22, 2009
CRM to 'come of age' in recession, says Adare
Andrew Woodger, data services director at Adare, has commented on how the recession has changed customers' attitudes, and how CRM is fundamental to marketing in a downturn.
News from Adare, Apr 17, 2009
XMU+ helps improve helpdesk efficiency
BT's IVM Hosted Voice team has helped County Durham and Darlington Priority Services NHS Trust improve the efficiency of its IT helpdesk with the Interalia XMU+ and Frontline systems.
News from Interalia Communications, Apr 6, 2009
Rightnow CRM solution improves customer support
Tesco Tech Support has chosen Rightnow to help it improve the support provided to customers during the buying process.
News from RightNow, Apr 2, 2009
Appease Blog launched by Priam Software
Priam Software has announced the launch of Appease Blog, the first extension to the company's Appease e-commerce and content management system.
News from Priam Software, Mar 30, 2009
Pythagoras adds Matchcode to product portfolio
Capscan has announced that Pythagoras has added the Matchcode for Microsoft Dynamics customer relationship management (CRM) plug-in software application to its product portfolio.
News from Capscan, Mar 27, 2009
G2 customer targeting tool launched
G2 Data Dynamics has launched Market Striker, a new customer targeting tool that will allow marketers to rapidly identify and build an audience of key prospects.
News from G2 Data Dynamics, Mar 4, 2009
Webinars aid customer communication at Dotmailer
Dotmailer is increasing customer retention and acquisition using Citrix Gotowebinar, a system which offers the e-mail service provider cost-effective marketing opportunity.
News from Citrix Online, Feb 26, 2009
DQ webinar to discuss customer data management
DQ Global has announced plans to hold a free webcast to discuss the secrets of successfully implementing a customer data management programme on 24 March 2009 at 16:00.
News from DQ Global, Feb 20, 2009
Telecoms technology improves customer experience
Simon Latham, European sales manager at Interalia Communications, has revealed how businesses can improve customer service through advances in telecoms technology.
News from Interalia Communications, Feb 18, 2009
Marketingunity hosts MRM technology webinars
Marketingunity has announced that it is launching a series of free webinars exploring how the latest marketing resource management (MRM) technology can help marketers improve efficiency.
News from Marketingunity, Feb 17, 2009
Generix Group offers Systar event monitoring
Generix Group, a French provider of inter- and intra-company collaborative solutions, has added event-monitoring functions designed using Systar technology to its Tradexpress B2B integration platform.
News from Generix, Feb 16, 2009
Fan360 CRM proposition launched
HS and P has launched Fan360, a customer relationship management (CRM) proposition designed to help football clubs retain and grow direct income in the current downturn.
News from HS and P, Feb 6, 2009
Banks must simplify call centre agent environment
Guy Tweedale, senior vice-president of Jacada, has commented on recent Which? research that revealed that some of the banks bailed out by taxpayers are providing poor customer service.
News from Jacada, Feb 2, 2009
Customer care turns 'lookers' to 'bookers'
Research into holiday booking habits has revealed that good customer care, not prices, will win the loyalty of holidaymakers in the current economic climate.
News from RightNow, Feb 2, 2009
Base tool offers self-employed segmentation
Information Arts has announced the launch of Base, a segmentation system that allows organisations access to the lifestyle and buying attributes of the self-employed.
News from Information Arts, Jan 29, 2009
Netpresenter used for inauguration communication
The George Washington University hospital (GWUH) in Washington DC managed to stay on top of the presidential inauguration using Netpresenter software to communicate with its staff.
News from Netpresenter, Jan 27, 2009
Maximizer CRM links with Sage Line 50
Maximizer Software has announced the launch of a software link that integrates the Maximizer customer relationship management (CRM) system with the Sage Line 50 accounting package.
News from Maximizer Software, Jan 26, 2009
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CRM/customer insight:
In this category you will find articles and case studies from companies specialising in CRM and customer insight, including customer relationship management software, geotagging and customer experience management software.
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