http://www.marketingservicestalk.com/indexes/categorybrowseba.html Call centres latest news on Marketingweek Marketplace en-gb Copyright (C)2011 Pro-Talk Ltd. All rights reserved. Thu, 29 Sep 2011 08:00:00 UT Thu, 29 Sep 2011 08:00:00 UT http://www.pro-talk.com/images/protalklogo90.gif http://www.pro-talk.com/ 90 79 Interalia has installed its XMU+ announcement and call-processing system at Barclays Stockbrokers' call centre in Glasgow, Scotland, for call routing and more. Fri, 02 Jul 2010 08:00:00 UT Interalia Communications http://www.marketingservicestalk.com/news/inj/inj118.html Cybertech has announced that Gloucester Police has installed its Cybertech Pro voice recording solution. Wed, 28 Apr 2010 08:00:00 UT Cybertech http://www.marketingservicestalk.com/news/cye/cye104.html Research commissioned by Jacada has revealed that more than a third of customers blame bad systems and procedures for poor customer service - not call-centre agents. Fri, 23 Apr 2010 08:00:00 UT Jacada http://www.marketingservicestalk.com/news/jaa/jaa108.html Jacada has entered into an agreement with a US-based provider of digital television services to improve the customer experience provided by its call centre agents during the selling cycle. Thu, 08 Apr 2010 08:00:00 UT Jacada http://www.marketingservicestalk.com/news/jaa/jaa107.html Jacada has launched Jacada Advisor, a product designed to help results-driven customer service organisations seeking to improve the usability and user-efficiency of key applications. Fri, 12 Mar 2010 08:00:00 UT Jacada http://www.marketingservicestalk.com/news/jaa/jaa106.html Liz Jackson, founder of Great Guns Marketing, is to present at the Institute of Customer Service (ICS) Conference on 24 March 2010 at the Brewery, London. Thu, 11 Feb 2010 08:00:00 UT Great Guns Marketing http://www.marketingservicestalk.com/news/grt/grt102.html GasboxDMG has been selected by Miele to carry out an ongoing lead generation campaign until at least September 2011. Tue, 05 Jan 2010 08:00:00 UT GasboxDMG http://www.marketingservicestalk.com/news/gas/gas101.html Cybertech has announced the availability of Cybertech Release 5.4, a multi-tenant platform that is available free-of-charge to existing users. Wed, 02 Dec 2009 08:00:00 UT CyberTech UK http://www.marketingservicestalk.com/news/cye/cye103.html Jacada has entered into an agreement with E.on Nordic to streamline and automate key call-centre processes, such as 'move in' and 'move out', in order to provide a better customer experience. Thu, 26 Nov 2009 08:00:00 UT Jacada http://www.marketingservicestalk.com/news/jaa/jaa104.html Teleperformance has announced an investment into contact centres in Cape Town, South Africa, which will see the creation of 2,000 jobs by 2012. Tue, 17 Nov 2009 08:00:00 UT Teleperformance http://www.marketingservicestalk.com/news/tcn/tcn103.html Teleperformance UK has announced the launch of Teleperformance Platinum following a Yougov survey that shows that a good contact centre experience can help companies retain their customers. Wed, 28 Oct 2009 08:00:00 UT Teleperformance http://www.marketingservicestalk.com/news/tcn/tcn102.html Converso Contact Centres has been appointed by Crew Clothing to manage inbound calls and web enquiries for the company's direct sales channel. Wed, 07 Oct 2009 08:00:00 UT Converso http://www.marketingservicestalk.com/news/cos/cos103.html Noetica is to launch version 4.1 of its Synthesys customer interaction (CIM) management system at Call Centre Expo on 22-23 September 2009 at Birmingham's NEC. Wed, 09 Sep 2009 08:00:00 UT Noetica http://www.marketingservicestalk.com/news/noi/noi104.html Protocall One is to present the Oneview decision-management application for contact centres at the 2009 Call Centre Expo on 22-23 September at the NEC in Birmingham. Thu, 03 Sep 2009 08:00:00 UT ProtoCall One http://www.marketingservicestalk.com/news/pra/pra109.html GasboxDMG has launched Nurture, a structured communication programme that harnesses key event triggers to measure customer satisfaction and deliver cross-sell opportunities via the telephone. Wed, 13 May 2009 08:00:00 UT GasboxDMG http://www.marketingservicestalk.com/news/gas/gas100.html