Call centres
(a sub category of Direct marketing)
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Call centres
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Showing 51-74 of 74 articles
Interalia's XMU+ helps LogicaCMG deliver
IT services and wireless telecoms company LogicaCMG is providing a better service to call-centre customers with Interalia's XMU+ announcement and call processing system with Message Manager.
News from Interalia Communications, Dec 4, 2007
Toyota picks Listening Company for contact centre
The Listening Company, the UK's leading customer insight specialist, has been appointed by Toyota to manage both its inbound and outbound contact centre activity.
News from Listening Company, Nov 7, 2007
Listening Company cheers Director of Motivation
The Listening Company will be paying special attention to the goings-on in Paris this Saturday as its very own Director of Motivation takes his place in the squad to face South Africa.
News from Listening Company, Oct 19, 2007
ProtoCall One unveils Business Intelligence plan
ProtoCall One, the systems integration consultancy for the contact centre industry, has announced a major marketing initiative into the Business Intelligence market.
News from ProtoCall One, Oct 18, 2007
Listening Company scoops Contact Centre award
The Listening Company, the UK's leading customer insight specialist company, has been named Contact Centre of the Year at the Connect Awards 2007, which took place on 5 October.
News from Listening Company, Oct 15, 2007
Introducing Performance Marketing
Performance Marketing is a telemarketing bureau located in Dublin that specialises in event and conference organisation and telesales across the UK, Ireland and many other European countries.
News from Performance Marketing, Oct 1, 2007
Car sector needs joined-up customer contact
New research from Navigator Customer Management reveals that only 20 per cent of automotive brands offer customers and prospects multichannel communications such as post, phone, web and email.
News from Navigator Customer Management, Sep 20, 2007
GoResponse launches real-time call statistics
GoResponse, the ecommerce call centre specialist, has launched a web-based reporting system to provide e-commerce clients with information on calls generated from the online store.
News from GoResponse, Sep 19, 2007
Park Group rehires Broadsystem for DRTV response
Financial and marketing services firm The Park Group has appointed Broadsystem to manage inbound responses to its DRTV ads for Park, Country and Family brand Christmas Hampers and savings plans.
News from Broadsystem, Sep 13, 2007
Consumers want live operators for phone enquiries
According to a survey of 2,500 consumers, 96 per cent would seriously consider changing a provider if it was easier to contact a customer service representative for enquiries.
News from Converso, Sep 5, 2007
Soften the blow of losing your 0870
Business communications consultancy Vesuvius UK is helping local companies prepare for the forthcoming changes in regulations on 0870 telephone numbers.
News from Vesuvius UK, Sep 3, 2007
Inspirational business woman receives MBE
The Queen has commended Basingstoke entrepreneur Liz Jackson by presenting her with an MBE for Service to Business at Buckingham Palace.
News from Great Guns Marketing, Jul 18, 2007
DDC offers data capture expertise
DDC Outsourcing Solutions specialises in providing data capture and telemarketing solutions to a wide range of organisations including blue-chip companies and major national charities.
News from DDC Outsourcing Solutions, Jul 17, 2007
Telemarketing Company makes big investments
The Telemarketing Company, The UK's biggest outbound B2B specialist telemarketing agency, is marking a record breaking year with a major round of investment.
News from Telemarketing Company, Jul 17, 2007
Calls You Control lowers insurance ad risk
Calls You Control from Thomson Local provides insurers with enquiries, flexible call allocation and the opportunity to sell failed quotes from those customers who do not complete.
News from Thomson Directories, Jul 17, 2007
Amcat describes model IP contact centre
Amcat, provider of intelligent customer interaction solutions, is developing an enterprise IP contact centre model, Amcat Interactions, that is highly adaptable to changing requirements.
News from Amcat, Jun 22, 2007
BBQ supplier outsources customer call centre
Aspect Marketing Services has been appointed by high-end BBQ suppliers Outback to handle all inbound enquiry calls throughout the busy summer BBQ months.
News from Aspect Marketing Services, Jun 19, 2007
Amcat picks up IP contact centre prize
Technology Marketing Corporation has awarded the Amcat Interactions customer care software a 2007 IP Contact Centre Technology Pioneer Award.
News from Amcat, Jun 14, 2007
Survey probes UK consumers' holiday habits
Customer insight specialist The Listening Company has undertaken a major research study into the travel industry, in order to reveal the nation's perfect holiday.
News from Listening Company, Jun 12, 2007
Research finds customer carelines could do better
Research from Navigator Customer Management among over 100 key UK retailers reveals that four out of five FMCG brands now carries a careline, yet 20% of customer calls never get answered.
News from Navigator Customer Management, Jun 5, 2007
Listening Company signs up Dallaglio as director
Rugby star Lawrence Dallaglio has been appointed Director of Motivation at The Listening Company, the UK's leading customer insight specialist.
News from Listening Company, May 17, 2007
Research analyses customer views of call centres
Customer insight specialist The Listening Company has completed its groundbreaking study into consumers' attitudes towards call centres both in the UK and abroad with some revealing results.
News from Listening Company, May 4, 2007
Telemarketing service hits the target
A new kind of telemarketing service aimed at giving high-quality service with added value has been launched by sales and marketing specialists Rowan Group.
News from Rowan Limited, May 3, 2007
Study researches customer views on call centres
The Listening Company, the UK's leading customer insight specialist, is to undertake a ground-breaking research study into consumers' attitudes towards call centres; both in the UK and overseas.
News from The Listening Company, Mar 6, 2007
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Call centres
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Call centres:
In this category, you will find articles and case studies from companies offering call centre solutions, including call management, software, queue management services, predictive dialling, call recording and more.
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