Call centres
(a sub category of Direct marketing)
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Call centres
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Showing 26-50 of 74 articles
Activa rebrands as CyberTech UK
Call recording and quality management specialist Activa Solutions is changing its name to CyberTech UK on 7 July 2008.
News from CyberTech UK, Jul 4, 2008
Noetica expands Synthesys
Noetica, a provider of agile customer interaction management solutions for contact centres, has added standalone predictive dialler functionality to its Synthesys contact centre software.
News from Noetica, Jun 20, 2008
Automotive multi-channel marketing sluggish
Navigator Customer Management's 2008 report on the UK automotive sector discovered that only 23 per cent of brands are offering customers and prospects comprehensive multi-channel communications.
News from Navigator Customer Management, Jun 17, 2008
Intuit kicks off contact centre campaign
Intuit Consulting has appointed Proud Public Relations to manage a campaign aimed at customer contact centres in the UK and USA to improve 'first fix' call routing.
News from Intuit Consulting, Jun 11, 2008
Converso Contact Centres expands UK operation
Converso Contact Centres, one of the UK's leading suppliers of outsourced inbound and outbound contact centre services, is to expand its UK operation based in Southend-on-Sea.
News from Converso, Jun 5, 2008
Top strategies for first call resolution
Guy Tweedale, Senior Vice President, European Operations, at Jacada, offers his tips on how to measure and improve first call resolution in customer services.
News from Jacada, Jun 5, 2008
CyberTech 5.1 improves call-centre experience
CyberTech 5.1 is a new range of computer screen recording and call evaluation applications that will measurably improve the customer experience in call centres of every size.
News from CyberTech UK, May 30, 2008
Telemarketing firm secures new clients
Ant Marketing has won new contracts, valued in excess of GBP140,000, from two national companies looking to increase business from appointments secured by the telemarketing company.
News from Ant Marketing, May 7, 2008
Number of UK product recalls doubles
New research from Navigator CM has found that the amount of product recalls issued in the UK has been soaring over the past few years, more than doubling from 112 in 2004 to 253 in 2007.
News from Navigator Customer Management, May 6, 2008
Tough aptitude tests to survive the course
The key to retaining sustaining quality of service is to have in place a rigorous, combat-style aptitude test for telephone customer support staff, according to IT specialist Nivid Technologies.
News from Nivid Technology Solutions, Apr 24, 2008
Listening Company snaps up essentiagroup
Award-winning contact centre business The Listening Company has announced the acquisition of one of the UK's leading contact centre companies, essentiagroup.
News from Listening Company, Apr 22, 2008
Anexa Teleservices launches AnexaOnDemand
AnexaOnDemand is an outsourced Hispanic language call centre service that significantly reduces the cost per lead and cost per sale of direct response and lead generation advertising.
News from Anexa Teleservices, Apr 15, 2008
Teleperformance named as market leader
The latest Datamonitor contact centre outsourcer report names Teleperformance as leader in terms of global depth, vertical expertise, market recognition and horizontal offerings.
News from Teleperformance, Apr 8, 2008
Hot key transfer moves lead generation on
As marketing budgets increasingly move towards lead generation and cost-per-acquisition (CPA) models, hot key transfer is the very apex of what is technologically possible.
News from Attinger Jack Interactive, Mar 17, 2008
Navigator Customer Management tops BPA league
Navigator Customer Management, the relationship marketing agency, has ranked highest in the BPA Worldwide call performance league for the UK automotive sector, its fourth win of the title.
News from Navigator Customer Management, Mar 6, 2008
Listening Company to manage Lexus call centres
Luxury car brand Lexus has appointed The Listening Company, the UK's fastest-growing call centre, to manage both its inbound and outbound contact centre.
News from Listening Company, Feb 22, 2008
ProtoCall One delivers healthy results
ProtoCall One, the leading Genesys contact-centre solutions and consultancy provider, has announced its preliminary financial results for the year to 31 December 2007.
News from ProtoCall One, Feb 20, 2008
Referrals are key to new business
Darryl Gould, Managing Director of 1 Stop Telemarketing Services, argues that, if you ask them, your clients and contacts will more often than not give you directions to more business.
News from 1stop Telemarketing Services, Feb 5, 2008
Ten 'must dos' to bring new business in
When you advise someone on how to catch fish, you would think the first obvious thing to tell them would be 'Use a very big net' , when in fact the best advice would be 'Find a pond with fish in it'.
News from 1stop Telemarketing Services, Jan 30, 2008
Ant invests in technology to enhance operation
Telemarketing company Ant Marketing has invested more than GBP40,000 in its IT infrastructure and appointed an experienced specialist to implement the developments.
News from Ant Marketing, Jan 28, 2008
EpiCentre set to transform contact centre industry
The Listening Company has launched EpiCentre, its ground-breaking customer and prospect management software, which is set to transform the contact centre industry.
News from Listening Company, Jan 21, 2008
Navigator wins FSA accreditation
Navigator Customer Management, the relationship marketing agency, has been granted Financial Services Authority accreditation.
News from Navigator Customer Management, Jan 17, 2008
Ant creates 50 jobs to service new contract
Ant Marketing, the Sheffield-based telemarketing company, is looking for 50 extra telesales staff to help service a prestigious new contract with a leading telecommunications company.
News from Ant Marketing, Jan 11, 2008
Telemarketing Company to offer broader services
The Telemarketing Company, the UK's specialist outbound B2B telemarketing agency, has been granted a variation in its scope of permission from the Financial Services Authority.
News from Telemarketing Company, Dec 12, 2007
Navigator introduces Total Recall service
Relationship marketing agency Navigator Customer Management is launching Total Recall, designed to assist businesses in the event of recalling of a product on health and safety grounds.
News from Navigator Customer Management, Dec 5, 2007
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Call centres
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Call centres:
In this category, you will find articles and case studies from companies offering call centre solutions, including call management, software, queue management services, predictive dialling, call recording and more.
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