Call centres
(a sub category of Direct marketing)
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Call centres
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Showing 1-25 of 74 articles
Barclays selects XMU+ call-processing system
Interalia has installed its XMU+ announcement and call-processing system at Barclays Stockbrokers' call centre in Glasgow, Scotland, for call routing and more.
News from Interalia Communications, Jul 2, 2010
Police force selects Cybertech Pro voice recording
Cybertech has announced that Gloucester Police has installed its Cybertech Pro voice recording solution.
News from Cybertech, Apr 28, 2010
'Intelligent view' of customers is essential
Research commissioned by Jacada has revealed that more than a third of customers blame bad systems and procedures for poor customer service - not call-centre agents.
News from Jacada, Apr 23, 2010
Jacada improves call-centre customer experience
Jacada has entered into an agreement with a US-based provider of digital television services to improve the customer experience provided by its call centre agents during the selling cycle.
News from Jacada, Apr 8, 2010
Jacada Advisor simplifies desktop applications
Jacada has launched Jacada Advisor, a product designed to help results-driven customer service organisations seeking to improve the usability and user-efficiency of key applications.
News from Jacada, Mar 12, 2010
Great Guns founder to speak at ICS Conference
Liz Jackson, founder of Great Guns Marketing, is to present at the Institute of Customer Service (ICS) Conference on 24 March 2010 at the Brewery, London.
News from Great Guns Marketing, Feb 11, 2010
GasboxDMG selected for Miele lead generation
GasboxDMG has been selected by Miele to carry out an ongoing lead generation campaign until at least September 2011.
News from GasboxDMG, Jan 5, 2010
Cybertech 5.4 includes new agent-evaluation tools
Cybertech has announced the availability of Cybertech Release 5.4, a multi-tenant platform that is available free-of-charge to existing users.
News from CyberTech UK, Dec 2, 2009
Jacada enhances E.on Nordic call-centre processes
Jacada has entered into an agreement with E.on Nordic to streamline and automate key call-centre processes, such as 'move in' and 'move out', in order to provide a better customer experience.
News from Jacada, Nov 26, 2009
Teleperformance invests in contact centres
Teleperformance has announced an investment into contact centres in Cape Town, South Africa, which will see the creation of 2,000 jobs by 2012.
News from Teleperformance, Nov 17, 2009
Platinum concept enhances call centre experience
Teleperformance UK has announced the launch of Teleperformance Platinum following a Yougov survey that shows that a good contact centre experience can help companies retain their customers.
News from Teleperformance, Oct 28, 2009
Converso appointed to manage Crew Clothing calls
Converso Contact Centres has been appointed by Crew Clothing to manage inbound calls and web enquiries for the company's direct sales channel.
News from Converso, Oct 7, 2009
Synthesys v4.1 to debut at Call Centre Expo
Noetica is to launch version 4.1 of its Synthesys customer interaction (CIM) management system at Call Centre Expo on 22-23 September 2009 at Birmingham's NEC.
News from Noetica, Sep 9, 2009
Protocall to showcase Oneview at call centre event
Protocall One is to present the Oneview decision-management application for contact centres at the 2009 Call Centre Expo on 22-23 September at the NEC in Birmingham.
News from ProtoCall One, Sep 3, 2009
GasboxDMG nurtures customer communications
GasboxDMG has launched Nurture, a structured communication programme that harnesses key event triggers to measure customer satisfaction and deliver cross-sell opportunities via the telephone.
News from GasboxDMG, May 13, 2009
TCF failings still evident, warns Protocall One
A study from Protocall One has suggested that the culture of 'Treating Customers Fairly' (TCF) compliance is not yet embedded in life and pensions providers' systems.
News from ProtoCall One, Apr 2, 2009
Cybertech enterprise recording solutions unveiled
Cybertech International has announced a range of enterprise recording solutions that help achieve compliance with international Payment Card Industry Data Security Standards (PCI DSS).
News from CyberTech UK, Mar 20, 2009
DRTV telephone response vital for success
Cyber City Teleservices has explained why companies should ensure they include a freephone telephone number on DRTV adverts to maximise return on investment (ROI).
News from Cyber City Teleservices, Mar 4, 2009
Protocall provides secure access to NSPCC support
Protocall One has announced that it has won a contract to enable the NSPCC to provide online and multi-channel access to its Childline and NSPCC Helpline contact centres in the UK.
News from ProtoCall One, Feb 26, 2009
CPM virtualises IT service desk with Intuit's PER
Intuit Consulting has announced that field marketing agency CPM has virtualised its IT service desk with its skills routing software, PER.
News from Intuit Consulting, Feb 25, 2009
Great Guns explains value of attitude and belief
Liz Jackson, chief executive of Great Guns and a Chartered Management Institute companion, has challenged leaders to show the right attitude and belief during the downturn.
News from Great Guns Marketing, Feb 19, 2009
Protocall One gains Alcatel-Lucent reseller status
Protocall One has signed a partnership agreement with Alcatel-Lucent, targeting mid to large organisations with Alcatel-Lucent Omnigenesys and Omnitouch solutions.
News from ProtoCall One, Feb 19, 2009
Teleperformance selected for Money Guidance pilot
Teleperformance has been selected by the Financial Services Authority (FSA) and HM Treasury as one of the first partners to help deliver money guidance and advice to consumers.
News from Teleperformance, Jan 19, 2009
Q-Saver queue management software unveiled
Intuit Consulting has announced the availability of Q-Saver, its contact centre queue management software, as an independent product for Aspect Callcenter ACDs.
News from Intuit Consulting, Oct 29, 2008
ProtoCall One tackles performance management
ProtoCall One has announced its Performance Management Hit Squad service.
News from ProtoCall One, Jul 28, 2008
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Call centres
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Call centres:
In this category, you will find articles and case studies from companies offering call centre solutions, including call management, software, queue management services, predictive dialling, call recording and more.
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