Start with the news release Tealeaf provides customer experience insight from Tealeaf, which we summarised at the time by saying "Direct Ferries has deployed Tealeaf's customer experience management software to provide insight into how customers are using the company's website.". Several months prior to that, we featured the news release Integrated research service is now online from McCallum Layton: "McCallum Layton has launched an online service that provides a fully integrated research and insight management solution.".
 
In January 2010, we covered the news from Alterian - take a look at Marketers to focus on social media in 2010 which says: "Alterian's annual survey has suggested that 66 per cent of marketing professionals are to invest in social media marketing over the next 12 months.".
 
Take a look also at the news release from Routomessaging, Routomessaging details online affiliate programme, as well as Event has promotions and incentives focus from Incentives & Promotional Marketing Live, and Consumers recognise trigger mailings, study says from GI Direct.